email authentication issues

Hello,

I have been having email issues recently and am getting blacklist and authentication issues even though I know my password is correct. I have removed my accounts from my Mac (Outlook), iPhone and iPad and proceeded to change my password on the Xfinity website. I am now trying to add my email account back to Outlook on my Mac and am getting an error "Unable to sign in. Check you credentials and try again." I have verified all the server info and my password are correct, but cannot get it to take. Am I in some sort of "Comcast jail" at the moment?

Thanks, Sheri

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XfinityKei

Official Employee

•

1.1K Messages

4 months ago

Hello @user_wjp79r Thanks for bringing your email concerns to our attention. I’m sorry to hear you're unable to log in after so many password reset attempts. I would like for you to reach out to our Security Assurance team for more help. I have a link that has the number, email address and hours available. This link also has multiple tabs where you can report other internet concerns such as phishing and harassment. I will check back with you to see how everything goes.

2

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user_wjp79r

2 Messages

Thanks, how can I get the information you want to provide?

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4 months ago

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XfinityKrista

Official Employee

•

1.5K Messages

Great question! Here is a link with that team's contact information https://www.xfinity.com/idtheftclaimform.

The hours of our Customer Security Assurance Department are 6 a.m. to 2 a.m. ET, seven days a week at 844-335-8719.

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4 months ago

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user_wjp79r

email authentication issues

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