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user_9s68wt
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10 Messages

Tuesday, December 30th, 2025 2:17 AM

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Email black listed

Can’t get emails on iPad connected to router ip [Edited: Personal Information].

everything else works.

PLS whitelist this IP

thanks

[Edited: Personal Information]

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7 months ago

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user_9s68wt

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7 months ago

Forgot to mention … this is in India.  I come here for few months every year.

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XfinityShawn

Official Employee

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2.6K Messages

 

user_9s68wt Are you a current Xfintiy customer? Blacklisted emails are usually tied with spam emails. What emails are having this issue? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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7 months ago

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user_9s68wt

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@XfinityShawn​ I am an xfinity customer for over 40 yrs .. It has nothing to do with Spam and it affects all regular emails that I have been getting usually.  I have tried a trick which sometimes works -- I go to settings and erase the password and then put in a fake password which it rejects.  Then I go back in there and remove the fake password and put in the real password.  Then after authentication (sometimes it takes time), I go to the email client and i can get all the backed up emails.   If it sometimes prompts for password again there, then after putting in the password it works.  If I do not do anything, in the settings the even after a week it does not work.

7 months ago

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XfinityKassie

Official Employee

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2.6K Messages

 

user_9s68wt Thank you for the update, it's most helpful! Sometimes to toggle your Xfinity account off, and then back on helps. Have you had a chance to check your settings? 
 
Settings > Mail > Accounts > Add Account > Other > Add Mail Account, using IMAP/POP settings
 

Incoming (IMAP): imap.comcast.net or mail.comcast.net for POP.

Outgoing (SMTP): smtp.comcast.net.

Username: Your full email address.

Password: Your Xfinity password.

SSL: Should be ON, Port 587

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

7 months ago

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