Hickey1379's profile

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2 Messages

Thursday, January 25th, 2024 9:59 PM

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Email blocked

I had inadvertently moved mail to SPAM and now they are BLOCKED can you unblocked them on my account.  

Expert

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29.6K Messages

10 months ago

Go into the Spam folder and mark them as "Not Spam".  Or, drag and drop it from Spam back into the Inbox. That should help.  Usually  it takes a lot of markings as Spam for the filters to start sending messages to the Spam folder.  If not--------------

Call Comcast security. They handle any blocking issues----------------------

 Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

Official Employee

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2.4K Messages

10 months ago

Hey there, @Hickey1379 thanks for reaching out through Xfinity Forums regarding your issue with your email filters. Here is a link with the details on how to change your spam filters, https://www.xfinity.com/support/articles/spam-filters-and-email-blocking-new-experience. Let us know if this helps! 

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