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shadango
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Tuesday, September 10th, 2024 9:59 PM

E-Mail box for ONE secondary account of 4 is broken

It all worked yesterday. NOTHING HAS CHANGED on my end.....

Now....

Getting the message in my Outlook that "LessSecureAuthDisabled" for one of 4 secondary accounts I have. I know this has to do with security change made on the comcast side, and that there is a toggle that can be turned on or off to allow 3rd party apps. I CANNOT ACCESS THAT SETTING AT ALL EITHER.

I have tried accessing my mails via Firefox and Chrome directly on the comcast website....I am able to log in to the secondary account just fine..I have even tried changing passwords three times......but when I click "check email", it begins the process , says "accessing email" or somesuch...but instead of opening up the email it goes blank and then brings up the same message again...and again....and again.....about 10 times and then it just errors out.

I can access the OTHER secondary accounts email just fine on ALL platforms and devices (a PC and and Android phone, Chrome/Firefox, Outlook and Blue mail as well as the xfinity app itself on the android)...but the one mail box is broken.

HELP! Anyone?    Comcast phone and chat support is AWEFUL!

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2 months ago

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XfinityRay

Official Employee

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2.2K Messages

2 months ago

Greetings, shadango! I apologize you have been having trouble getting the emails to come through and also with the password reset. Our Customer Security Assurance team, CSA, can get this fixed.

We require a 3rd party email address and/or cell phone number to be associated with each Xfinity ID/Comcast email box to reset the password. If that is missing, the password reset cannot be sent, so it will take you in a loop instead.

Our CSA team is able to get those options added for you, so you can then reset the password and get the emails coming through again. They can be reached by calling 1-800-XFINITY and requesting the CSA team. They are open from 8 AM-12 AM Eastern, 7 days a week.

Once you get the password updated, you will need to update the password in Outlook as well. Please let us know if you have any further trouble getting the emails to come through after that. We are happy to assist you. 

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shadango

Contributor

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28 Messages

I TRIED adding a cell phone to the account and I got the message that that cell was already attached to another email account.  And when I tried calling the CSA Security team, I eventually got through after 10 minutes, spent another 30 minutes with the persononly to be told "someone will call you back"....which didnt happen in a timely manner or at all as far as I know.

Now what?

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2 months ago

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XfinityRay

Official Employee

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2.2K Messages

Thanks for the update, shadango! I appreciate your help so we can get this resolved! The CSA team will create a ticket about the issue and continue working on it, then get back in touch. It sometimes takes 24-48 hours. The cell phone number may already be associated with one of the Xfinity IDs on your account from the message you described. Each Xfinity ID/email address per account, needs a unique cell phone number and/or 3rd party email address associated with it. We are on the right path for this to be fixed! 

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2 months ago

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