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Email claiming Xfinity Mailbox is Outdated
My father and I both have Xfinity and he got an email asking him to click on a link because his “Xfinity Mailbox is Outdated”.
he checks mail on the Xfinity website daily.
I told him not to click on it. But I wanted to get confirmation that this is a phishing scam.
BruceW
Gold Problem Solver
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26K Messages
8 months ago
This is phishing/fraud. "Click here to save your email" is a scammer classic.
If you check your email with Comcast's Xfinity Connect webmail (https://connect.xfinity.com/), look for the XFINITY Verified Email logo next to any message that claims to be from Comcast/Xfinity. Note that anyone can insert an XFINITY Verified image in the body of an email, so it's important to note not only the presence of that image, but that it is in the correct locations:
See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
If the logo is missing when you view the message in webmail, the message is not from Comcast. Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site.
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts under "Top Phishing Scams".
To report a scam email to Comcast, follow the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse and scroll down to the "Report Phishing Emails" section.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityFrank
Official Employee
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1K Messages
8 months ago
Hello there, user_3iipo3! That is indeed a scam/phishing email. You can check out known phishing scam emails on our Customer Security Alert page here : https://internetsecurity.xfinity.com/help/alerts As of the typing of this message, it appears to be the latest one. Great call to be diligent about suspicious email!
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