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user_fl7l3d
1st Topic

1 Message

Wednesday, April 16th, 2025

email configuration

I have five emails and they were all configured correctly except for two. One was because I wanted to delete the email and add another in its place and the other I don't have any clue why it wouldn't configure like all the others. The imap and smtp information is all the same. All other info is the same except for email address. I don't get it.

  • E-Mail
  • [Edited: "Personal Information"]
  • [Edited: "Personal Information"]
  • [Edited: "Personal Information"]
  • [Edited: "Personal Information"]
    The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.
  • [Edited: "Personal Information"]
    The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

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Updated 

7 days ago

 • Edited

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XfinityThomasC

Official Employee

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2.7K Messages

4 months ago

Hello, @user_fl7l3d

 

We offer a helpful support article here you can review to make sure your email client is set up correctly. Let us know if there are additional questions? 

 

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user_w73m96

Visitor

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1 Message

My outgoing email is not being sent. May configurations are correct. 

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9 days ago

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XfinityOrlandoM

Official Employee

 • 

2.3K Messages

@user_w73m96

Thanks for reaching out to us we do apologize for any inconvenience you're having with your emails being sent. When you send an e-mail do you get an error message while trying to e-mail out?

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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7 days ago

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EG

Expert

 • 

112.3K Messages

4 months ago

The concern is not "Accessibility / Disabilty" help related............ Topic moved here to the proper help section. 

(edited)

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