Hello @user_63d197, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
I am having the same issue. I have been unable to check my email because the connection keeps timing out. I have reset the modem and that hasn't helped.
Hey there, cableuser6, thanks for reaching out through Xfinity Forums regarding your email connection. We would be happy to help you with troubleshooting your email. I know how important it is to have your email working. What device are you having issues with your email connection?
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XfinityChelseaB
Official Employee
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1.2K Messages
10 months ago
Hello @user_63d197, Thanks so much for taking a moment out of your day to leave a post on our community forum. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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cableuser6
Visitor
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1 Message
6 months ago
I am having the same issue. I have been unable to check my email because the connection keeps timing out. I have reset the modem and that hasn't helped.
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