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skipster518
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Monday, November 10th, 2025 4:22 PM

Email connection issue

Just started getting this message today, November 11,2025.  However I do not see any suggestions to fix the isssue.  Using a laptop.       

Error Message

The connection to remote server imap-central.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.
                     

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1 month ago

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XfinityThomasB

Official Employee

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2.4K Messages

1 month ago

skipster518 I appreciate the heads up! Are you able to login to the Xfinity Connect website to access your email? I wanted to make sure that we are covering all of our bases on the status. 

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user_qpb0z6

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3 Messages

1 month ago

We are suddenly having IMAP issues in Outlook on PC and Android with all our comcast.net accounts. Website access to email is working fine.

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XfinityEricB

Official Employee

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2.8K Messages

 

user_qpb0z6 Thanks for reaching out to us about the IMAP issue in Outlook. Are you still experiencing the issue at this time we can help you with, or did it clear up on it's own?

 

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1 month ago

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user_qpb0z6

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We had issues for a few days on all our accounts and devices (browser email did work) and then yesterday morning it starting working again with no changes made. Thanks.

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1 month ago

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XfinityMatthew

Official Employee

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1.2K Messages

 

user_qpb0z6 Glad to hear it is working again. Please don't hesitate to reach out if the issues return.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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