46er's profile

Contributor

 • 

40 Messages

09/16/2026 11:50 AM

Email delays

Emails sent by my as well as emails sent to me by others are being delayed up to 2 days.  It is intermittent.  I have not and do not plan to switch to Yahoo emails.  I am considering switching to Verizon if this is not resolved.

Oldest First
Selected Oldest First

Official Employee

 • 

3.5K Messages

7 days ago

 

46er, Hi there! I can definitely understand your concern, especially when email reliability is so important. Delays of up to two days for both sent and received messages would be incredibly frustrating, and I appreciate you bringing this to our attention. To help us investigate further, can you let us know if you're accessing your Comcast email through a third-party email client (such as Outlook, Apple Mail, or Thunderbird) or directly through Xfinity Connect Webmail? If possible, please also provide a few examples of delayed emails without any personal information attached, including the approximate date and time they were sent and received. We'll do everything we can to determine what's causing the intermittent delays and work toward a resolution.

 

Contributor

 • 

73 Messages

Comcast mail is thru Outlook, the issue began about 2 weeks ago.  An example;   

A couple of my emails to you wouldn't go through 

 

On Tue, Sep 15, 2026, 7:19 AM RGK <[Edited: "Personal Information"]> wrote:

I just got this email delivered today at 5.02am.

 

Might not be enough oxygen in the lagoons, could add a bubbler pump for an aquarium.

 

From: [Edited: "Personal Information"] [mailto:[Edited: "Personal Information"]]
Sent: Sunday, September 13, 2026 11:09 AM
To: RGK
Subject: Re:

 

2 shorts and a couple small sea bass 

 

 

On Sun, Sep 13, 2026, 10:58 AM RGK <[Edited: "Personal Information"]> wrote:

How did you do with fluke yesterday?

 

 

(edited)

Official Employee

 • 

2.5K Messages

 

4T6er Thanks for reaching out to us here with your concerns. Can you please go to https://www.xfinity.com/email and let me know if you have any trouble sending a message?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here