3 Messages
Email errors
Just yesterday I started having email problems. I am not a current xfinity customer but have a comcast email address that I have had and has worked for years. Starting yesterday some emails come through, some are denied with the following error: 552 5.2.0 yHjDtLNF5UDQGyHjDtYVo1 Prohibited by policy
I looked this up and everything I'm seeing seems to point to sending emails, not receiving, and the problem I'm having is receiving - but only some emails...
I called support and they were 100% unhelpful.
Does anyone know how to resolve this?
Again
Expert
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31.4K Messages
7 days ago
Moved to the Email forum as this has nothing to do with Accessibility/disability.
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XfinityAirelle
Official Employee
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2.5K Messages
6 days ago
Totally get how frustrating this is—especially when your email has worked fine for years and then suddenly starts acting up out of nowhere. And to make matters worse, not being able to get clear answers when you do reach out for help? Yeah, that’s beyond frustrating. You’re not alone, and we’re here to help get this sorted out.
The error message you're seeing—552 5.2.0 Prohibited by policy—is typically tied to email filtering policies, but you're absolutely right: it’s usually seen on the sending side. That said, when it starts affecting incoming mail, it could mean that Comcast’s spam filters are blocking certain messages based on content, IP reputation, or attachments before they even reach your inbox.
Since you're no longer an active Xfinity customer but still using your @comcast.net email, you still should be able to receive emails without issue—as long as the account is still active and in good standing. This type of issue can happen if:
The sender’s email server is getting flagged by Comcast’s spam filters
There’s a temporary block due to policy enforcement on high-volume or suspicious senders
Certain security settings on your email account are overly strict
We’d recommend submitting the issue to our Customer Security Assurance (CSA) team. They specialize in email issues just like this, especially when it comes to policy errors or filtering concerns. You can visit: https://internetsecurity.xfinity.com/help/report-abuse/.
It’s not ideal that this happened, but we’re hopeful they can dig in and fix whatever’s causing those specific emails to be rejected. You’ve had that email for years—and we want to help make sure it keeps working like it should.
Let us know if you’d like help walking through anything else. We’re here for you!
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n20capri
Frequent Visitor
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6 Messages
4 days ago
We have several customers that are receiving the 552 error on ALL emails they send to comcast.net accounts. Accounts they've sent to for years. Something changed.
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qbvt
Visitor
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1 Message
2 days ago
I am having same issue. Cannot send emails from my work email to my personal Comcast email.
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user_4j5rn2
2 Messages
2 days ago
Has anyone solved this issue?
For me all emails sent to @comcast.net get kicked back to me.
This started last week after, 15 years of smooth sailing.
My email server, GoDaddy, added something and assured me it is not on their end.
Xfinity support confirmed it is not a security issue.
It is not a file size issue because it happens with all of my comcast.net friends, even those that rarely use that email account.
Please post an example of a seccessfull resolution. Please.
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user_4j5rn2
2 Messages
22 hours ago
After a week with none of my emails going to comcast.net the problem has been fixed.
Now all of my emails are successfully being sent to all of my comcast.net friends.
I had read lots of articles about this problem and talked to and texted lots of customer service techs.
I jumped through many hoops, waited on hold a bunch and dealt with language challenges on the phone.
Nothing seemed to work until Wednesday afternoon I tried another test message and it went through.
The solution might have been something I did, something a tech did or maybe it was a server error that reset itself, anyone's guess.
Technology, usually a friend, sometimes a foe. But I'm kinda thinking it is here to stay.
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