Email filter rules disappeared Again

Email filter rules disappeared recently. How to get them back?

Email filter rules disappeared again. this happened last weekend and was resolved, bit now its happening again. i contacted support yesterday but got no response.

I have over 100 email filters and suddenly last night they all disappeared. This happened before multiple times. see the resolution below that seems to work but not sure why it keeps happening...

"...we tell our system that there's an issue receiving emails, our system detects rules that you have set up and disables them thinking that is what is causing the conflict. We went back in, enabled them and that was the extent of it."

previous post here: https://forums.xfinity.com/conversations/email/email-filter-rules-disappeared-recently-how-to-get-them-back/65c79af561dd3a25f372686d?commentId=65d0e71d3687b45b6ad378e7

Responses

jestergraphix10

Visitor

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23 Messages

11 months ago

I posted this 2 days ago and haven't gotten any responses. Please Support community, it was a simple fix the last time. Is this post even going through?

1

0

CC_Tony

Retired Employee

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1.4K Messages

@jestergraphix10 We have received your DM and will continue working with you there. As a reminder, it is against the Xfinity Forums Guidelines to send unsolicited Direct Messages to anyone, including Xfinity Support. (https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c) If an Official Employee needs to work with you via DM, they will invite you publicly. Since your last post was resolved, you would need to wait for a new invitation.

11 months ago

0

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jestergraphix10

Email filter rules disappeared Again

Email filter rules disappeared recently. How to get them back?

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