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jestergraphix10
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19 Messages

Sunday, March 17th, 2024 1:34 PM

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Email filter rules disappeared Again

Email filter rules disappeared recently. How to get them back?

Email filter rules disappeared again. this happened last weekend and was resolved, bit now its happening again. i contacted support yesterday but got no response.

I have over 100 email filters and suddenly last night they all disappeared. This happened before multiple times. see the resolution below that seems to work but not sure why it keeps happening...

"...we tell our system that there's an issue receiving emails, our system detects rules that you have set up and disables them thinking that is what is causing the conflict. We went back in, enabled them and that was the extent of it."

previous post here: https://forums.xfinity.com/conversations/email/email-filter-rules-disappeared-recently-how-to-get-them-back/65c79af561dd3a25f372686d?commentId=65d0e71d3687b45b6ad378e7

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8 months ago

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jestergraphix10

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19 Messages

8 months ago

I posted this 2 days ago and haven't gotten any responses. Please Support community, it was a simple fix the last time. Is this post even going through?

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XfinityTony

Official Employee

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1K Messages

@jestergraphix10 We have received your DM and will continue working with you there. As a reminder, it is against the Xfinity Forums Guidelines to send unsolicited Direct Messages to anyone, including Xfinity Support. (https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c) If an Official Employee needs to work with you via DM, they will invite you publicly. Since your last post was resolved, you would need to wait for a new invitation.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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8 months ago

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