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user_c722e4
1st Topic

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2 Messages

Tuesday, April 9th, 2024 7:44 PM

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Email filter

[Edited: "Personal Information].  [Edited: "Personal Information] <--eg. I have tried every possible combination of filters I know how to do and have reported several to [Edited: "Personal Information] with the forwarded email and the header attached. I have heard zip back from anything I sent to them. I have tried  using the from, contains, regex type filters and yet they still come through. All of the filters I am using basicly says if, hotmail.com , then move to spam. Some of the filters I have the same from, but the if, is to trash.....None of them work. Can an admin investigate this for me or give me guidance from here please? 

Thank you!

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6 months ago

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XfinityVictor

Official Employee

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892 Messages

8 months ago

 

user_c722e4 Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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user_c722e4

Visitor

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2 Messages

@XfinityVictor​  Is the DM an AI bot? I tried to talk to whatever or whoever replied. No help there.

I need someone to explain to me how to set an email filter, that works, on how to block a domain name. eg... johndoe@domain.com. I want the filter to block any user that has the @domain.com in their email address. I am getting bombarded by what I am assuming is a bot and the, from, address keeps changing but the domain stays the same. At this point I just want to block the entire domain. Can you write out in here how to do that or show me an illustrated example with what I am specificly asking and what I specificaly need to do to make that happen and not to go look at the email blocking new experience page please? 

Thank you.

6 months ago

0

XfinityJorge

Official Employee

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1.7K Messages

It is not a bot we assure you! Please send us a DM and we are happy to work together to get this all taken care of. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

6 months ago

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