Visitor
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8 Messages
Email filters not working....again
Did Xfinity get hacked again? Since the hack, I have been forced to reset my account password daily. I assume someone tries too many times to log in incorrectly, which triggers it. Here's the problem. I have 2FA enabled. They can't get in even if they know the password. I have called numerous times, frequently being directly lied to while being passed around some Philippine call center, finally speaking to a "level 3 tech" (ha) to have them disable the flag that causes the forced reset. This lasts about two days, and we're back to the same old.
What does that have to do with email filters? Absolutely nothing.
The email filters were (kind of) working through yesterday. Starting today, every single piece of Chinese spam has flooded my inbox. I have been manually setting filter rules to weed them out since the hack, and today, they no longer have any effect. Every time I am forced to reset my account password, it wipes them, and I have to rebuild them, which sucks [Edited: Language], but I have gotten proficient at identifying patterns and characters to add to the filter rules. Now, if only they still worked. Come on Xfinity, get your [Edited: Language].
XfinityAlfonso
Official Employee
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1.2K Messages
7 months ago
Good Evening ffzeus the email filters rules and the actual login information and process are not directly related, other than all account information being linked to this for access. Since you are having continuous issues with the amount of Spam, we'd suggest reaching out to our Customer Security Assurance Team for further assistance.
The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329
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ffzeus
Visitor
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8 Messages
4 months ago
So, I see my last reply was deleted. I'll try this again. A gentleman from Account Security contacted me and worked on the issue. After a few minutes, he asked if I was forwarding mail from anywhere. I told him I was. He said that was the issue and I needed to stop forwarding the mail. This didn't sound right as I have had that forwarding in place for the 20+ years I have been a customer, but what the heck, I disabled it for him. After four days of not being forced to reset but receiving a deluge of spam emails, I built some spam filters in the Xfinity interface to catch them. When I build these out, I redirect spam, using the Redirect option in the Xfinity mail interface, to missed-spam@comcast.net and the FCC phishing email address. Within 72 hours, I was forced to reset. After resetting, I waited 48 hours without problems, save for the spam. I rebuilt the filters, and within 24 hours, I was forced to reset everything again. This is obviously caused by Xfinity, even though the filter rules are created using their limited tools through their interface. What process to figure out what Xfinity should have known from the start. Posting this in case anyone else runs into a similar issue.
Z
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