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user_5f5uoe
1st Topic

3 Messages

Tuesday, January 30th, 2024 3:38 PM

Closed

Email folder Issues

Why are some of my email folders grayed out?  I need to move and reorganize my emails, but I do not have access to do so, either on the Xfinity email web app or on my email programs.

Question

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Updated 

10 months ago

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XfinityAirelle

Official Employee

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2.1K Messages

10 months ago

user_5f5uoe Hi there! Our awesome team is happy to help. Are you using a mail client such as outlook or are you on our website? 

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user_5f5uoe

3 Messages

I was using both outlook and the web

10 months ago

0

XfinityJustinC

Official Employee

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893 Messages

@user_5f5uoe thank you for confirming it is happening on both. When you have time, can you manually search for the folder to see if it is still showing not accessible? 

 

- Have you checked to see if the emails in the folders were moved anywhere else, like trash or junk? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

user_5f5uoe

3 Messages

I was able to maneuver all the emails to new folders and delete all the grayed-out folders.  I am not sure why the folders were behaving that way but I got it resolved.

10 months ago

0

XfinityPeterH

Official Employee

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1.5K Messages

@user_5f5uoe Glad to hear the issue was resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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