Email folder Issues

Why are some of my email folders grayed out? I need to move and reorganize my emails, but I do not have access to do so, either on the Xfinity email web app or on my email programs.

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XfinityAirelle

Official Employee

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3.3K Messages

2 years ago

user_5f5uoe Hi there! Our awesome team is happy to help. Are you using a mail client such as outlook or are you on our website?

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U

user_5f5uoe

3 Messages

I was using both outlook and the web

2 years ago

0

XfinityJustinC

Official Employee

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2.4K Messages

@user_5f5uoe thank you for confirming it is happening on both. When you have time, can you manually search for the folder to see if it is still showing not accessible?

- Have you checked to see if the emails in the folders were moved anywhere else, like trash or junk?

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2 years ago

0

U

user_5f5uoe

3 Messages

I was able to maneuver all the emails to new folders and delete all the grayed-out folders. I am not sure why the folders were behaving that way but I got it resolved.

2 years ago

0

XfinityPeterH

Official Employee

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2.9K Messages

@user_5f5uoe Glad to hear the issue was resolved.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 years ago

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user_5f5uoe

Email folder Issues

XfinityAirelle

user_5f5uoe

XfinityJustinC

user_5f5uoe

XfinityPeterH

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