Frequent Visitor
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11 Messages
email folders missing
My Email folders are not showing up on Xfinity Connect, on Safari, on my Mac. Talked to customer support and cleared my cache, logged in and out, tried it on Google with the same result, and updated my IOS. It still is not showing folders. I see this question has been asked previously but there is no answer listed. It is a nightmare to try to get a live person on customer service and Xfinity assistant is no help at all. How can I get assistance with this problem and get it fixed? And why is the answer not posted on the other similar questions?
XfinityAirelle
Official Employee
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2.5K Messages
8 days ago
Hey there — that definitely sounds frustrating, and we totally get where you're coming from. When your email folders just disappear like that, especially after trying all the usual steps like clearing your cache, switching browsers, and even updating your device, it can feel like you're going in circles with no resolution in sight. And yeah, trying to get help from a live person shouldn’t feel like a full-time job, so thank you for sticking with it.
We’ve seen some cases where folders don’t load properly due to syncing issues with the web interface on certain browsers, even after updating. Since you’ve already tried Safari and Google Chrome with no luck, the next best move would be to try accessing your email through a dedicated mail client (like the Apple Mail app or Outlook) to see if your folders show up there — just to confirm they’re still intact on the server side. If they do show up there, that lets us know it's likely a front-end issue with Xfinity Connect.
Have you given that a try?
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