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user_5ro1oy
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5 Messages

Wednesday, October 11th, 2023 9:12 PM

Closed

Email for the last month is gone

Up until yesterday I had all of email and today I noticed that all of my emails from 9/14 until today are missing.  Almost an entire month.  I already checked online and they are not in the "recover deleted emails" they are missing from there as well.  I have some very important emails form that time frame and I need them back.  I did a search online and see that this has happened to other members.  What needs to be done to get these emails restored to my account?

Question

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Updated 

11 months ago

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Accepted Solution

user_5ro1oy

5 Messages

1 year ago

It definitely took more than a week but it seems all emails are finally back.  Contacting support via DM was a huge help as well.  You can close this thread.

1

XfinityThomasB

Official Employee

 • 

1.5K Messages

Greatly appreciate all of your time and patience! It is always a pleasure to help a valued member of the Xfinity family. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Again

Expert

 • 

31K Messages

1 year ago

@user_5ro1oy 

Up until yesterday I had all of email and today I noticed that all of my emails from 9/14 until today are missing.  Almost an entire month.  I already checked online and they are not in the "recover deleted emails" they are missing from there as well.  I have some very important emails form that time frame and I need them back.  I did a search online and see that this has happened to other members.  What needs to be done to get these emails restored to my account?

Do you have a device that might be retrieving your email?  Like a phone or tablet?

1

0

user_5ro1oy

5 Messages

That would not matter I am not using POP3 but IMAP.  Even if I accidentally deleted the emails it would be on Comcast's server side to restore like all the other deleted emails except for the range of 9/14/20223 - 10/10/2023

1 year ago

0

user_5ro1oy

5 Messages

1 year ago

Since no one from Xfinity can answer does anyone know the best way to contact email support?  

4

0

XfinityRaf

Official Employee

 • 

591 Messages

Good afternoon @user_5ro1oy. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

 

To send a "Direct Message" ("Private") message:

Click "Sign In" if necessary

• Click the "Direct Message chat" icon

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_5ro1oy

5 Messages

Thank you I will on Monday when I have time to talk to support. 

1 year ago

0

XfinityDena

Official Employee

 • 

2.5K Messages

The great thing about the Digital Care Team is that we are here for your convenience so that we can leave and pick up right where we left off if needed without having to start all over again. We look forward to hearing back from you on Monday. Have a great weekend!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

XfinityBenjaminM

Official Employee

 • 

1.6K Messages

@user_5ro1oy Hello! We just wanted to check back in with you to see if you still need our assistance. If you do, please send us a Direct Message and we'll be happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

hanger110

Regular Visitor

 • 

4 Messages

1 year ago

Same problem here.  Last email showing was from 9/15/23.

Is this a known issue?

2

0

user_8s1zix

1 Message

user_8s1zix, I am not getting any new emails since 10/07/23.  Can anyone help? 

1 year ago

0

XfinityAlfonso

Official Employee

 • 

1.2K Messages

Hey there @user_8s1zix  Happy to help with those missing emails. Firs off, have you tried different browsers and cleared cache/cookie data?  

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ps3qhz

1 Message

1 year ago

Help! Our messages from 10/4 to now have disappeared. Have tried to recover… no luck. What is the solution people are using

1

0

XfinityPeterH

Official Employee

 • 

1.5K Messages

@user_ps3qhz thanks for your comment. We are happy to help you troubleshoot to recover emails. Please create a new public post. Once you have a public post of your own a ticket will be created allowing us to properly track and help you. Thank you for following our guidelines. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

Spap15

1 Message

11 months ago

this just happened to me this morning has there been an official solution? I have important emails and even job offers from literally yesterday that I cannot access now because my email reverted back to mid december. I am freaking out

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