Email from a specific sender forwarded directly to the trash folder

This past weekend, emails from a specific sender started being forwarded directly to trash without appearing in the Inbox. How can this happen and how can I reverse it?

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XfinityRoberto

Official Employee

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2.3K Messages

8 hours ago

Hi there and welcome to Comcast @user_pml7wa. Thank you so much for reaching out to us here on our Forum's page regarding your emails. You are in the right place and we are happy to assist you today. Is this happening on our website email server or are you using a third party email server?

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user_pml7wa

Visitor

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4 Messages

Hi, thanks for the reply. This is on the connect.xfinity.com email server.

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5 hours ago

0

XfinityJon

Official Employee

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1.5K Messages

Thank you for that additional information. Have you had a chance to check your email spam filters, by any chance? You can do so here.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 hours ago

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user_pml7wa

Visitor

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4 Messages

Automatic spam filter is on. But these emails from a major financial services company that were notifications and not solicitations went straight to trash, not spam.

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5 hours ago

0

XfinityJon

Official Employee

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1.5K Messages

Okay, how long has this been happening? It is a very recent occurrence, or has this been ongoing?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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5 hours ago

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user_pml7wa

Visitor

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4 Messages

This began happening on Sunday and subsequently again on Monday and Tuesday.

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4 hours ago

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user_pml7wa

Email from a specific sender forwarded directly to the trash folder

XfinityRoberto

user_pml7wa

XfinityJon

user_pml7wa

XfinityJon

user_pml7wa

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