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Saturday, June 15th, 2024 10:10 PM

Email from at least two Gmail users to our Comcast email addresses is blocked

When two different Gmail users -- one of whom is me -- send email to my and my wife's comcast.net addresses, those emails bounce with

530 5.1.0 sender rejected

1 Message

5 months ago

Same issue here. And sent one from my work address and that didn't show up at all in Comcast with no message returned to work address. (office365). Something going on from comcast end.

Official Employee

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1.3K Messages

Hi @user_j5qeqa Thank you for reaching out on the Xfinity Community Forums. We are sorry to hear you are seeing an issue with email. Are you currently still seeing an issue regarding Gmail?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

5 months ago

Same, cannot send from my gmail account to any comcast email?  

Official Employee

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1.8K Messages

 

user_7sjija I'm sorry to hear you're experiencing a similar issue. This is not the experience we would like you to have. Is this happening when using a specific email client (Outlook, AppleMail)? Or are you using our Xfinity Website? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 Message

5 months ago

I can also confirm the exact same issue with sending from Gmail to Comcast accounts.  My wife got the same bounceback error message when sending from her Gmail account to at least 3 different Comcast recipients today.  I didn't get the same error when sending to one of those recipients from my Outlook.com address.

Official Employee

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1.8K Messages

 

user_alnmva Thanks for posting on our community forums. I'm sorry to hear you're experiencing a similar issue. We'd like to help. You mentioned this is not happening with other third-party emails when sending it to the same Comcast email, correct? Are you using a third-party email client to send the emails (Outlook, AppleMail)? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

 • 

1.4K Messages

5 months ago

Thank you, @user_dn6174, for connecting with us here in our Xfinity Forums community. Sorry to hear about the trouble with your email. We will be happy to look into this for you. If we may, please send us a Direct Message with your full name and complete service address. We look forward to your message.

 

To start a Direct Message: Click "Sign in" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

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• Press Enter to send your message.

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