Email full even though I deleted a third of the emails

Hello, and thank you for joining us here for help with your Comcast email, user_9660lv! Clearing us space in your Xfinity email is easy to do. Just head over to xfinity.com, log in to your account, and look through your Inbox and Spam folders for large attachments or older emails you no longer need. Once you've deleted them, don’t forget to click the hamburger menu next to the Trash folder and select "Empty Trash" to permanently remove those emails and free up space.

If you run into any issues or have questions, our team is always there to help.

@user_9660lv 

I keep getting the warning that my mailbox is 98% full.  I deleted two entire years worth of emails and that number has not gone down any.  I have logged out and back in, deleted the trash, and restarted my computer. Any suggestions?  Thank you

You need to delete your cookies and cache.  Then sign out of your account.  Close your browser and then start a new session.

Let us know if this works.

Thank you for the responses! I deleted 2GB more worth of emails (or that's what it was supposed to be according to the size listed). There was no option to empty trash.  I cleared cookies and cache, signed out, and opened new browser.  It went down to 94%, which is an improvement, but not what I hoped.  That will keep me going for a little while longer anyway.

... There is not option to delete trash from the hamburger menu and there is nothing that shows

up in the trash folder. 

It's there, perhaps not so easy to find. On a desktop or laptop, "Empty Trash" is an option on the Trash folder hamburger menu. 

On my Android phone, I need to select the "Trash" folder, then "All", then the trashcan icon, and then "Yes" to "Delete permanently". I don't have any iOS devices and so don't know where the option hides on those. 

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@user_5lg28e 

Is there a number next to your Trash folder or is it just blank?  Remember, deleting just from your Inbox won't be enough. The space is used in all folders, so you'll need to delete from them as well.