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cc1970
1st Topic

Visitor

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3 Messages

Thursday, October 19th, 2023 12:01 AM

Closed

email gateway upgrade notification

Hello Support, for the second time in about a month, I have received an email that looks legit from Xfinity, referring to a gateway upgrade.
However, when I click on the link in the email, it leads me to a page that is titled "Your order is in Progress!" - and references a set of dates from last year.
Just wondering if this is the "real deal" or not...

Question

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Updated 

8 months ago

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Accepted Solution

XfinityChelseaB

Official Employee

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1.2K Messages

1 year ago

Hello @cc1970, Thanks so much for taking a moment out of your day to leave a post on our community forum. We have received your DM, and will continue to assist you there. 

2

golflady916

Visitor

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2 Messages

Chelsea? How do I get my free gateway upgrade?

8 months ago

0

XfinityThomasB

Official Employee

 • 

1.5K Messages

Howdy golflady916

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

8 months ago

0

user_qt1gb6

1 Message

1 year ago

I'm receiving same emails offering a free better gateway.  Is it legit?

2

0

cc1970

Visitor

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3 Messages

@user_qt1gb6​ It is, although I recommend DM'ing XfinityChelseaB; she was very helpful to me in getting the replacement router order set up and sent to me.

1 year ago

0

XfinityKassie

Official Employee

 • 

1.3K Messages

@user_qt1gb6 Good morning! Thank you for taking the time to reach out to our Community Forums Team. We do send out equipment upgrades and communications regarding your equipment from time to time. I would be happy to assist you with upgrading your equipment, and reviewing over your services today. To begin, can you please send a Direct Message with your name, and service address?

 

Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

KiranOtter

Visitor

 • 

1 Message

1 year ago

I am getting these emails too, and it takes me to the order status from 2021.

I can't DM someone here because I haven't made my first post? This isn't my first but I still can't see how to DM someone.

Edit: I see it now.

Kiran

(edited)

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