Email going to Spam folder that isn't Spam

My husband's work email is going to my Spam folder and for the life of me I cannot reverse this action. I have marked it as "Not Spam" and created two separate rules (four total) on the Comcast side and on the Outlook side but nothing works.

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Expert

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33.4K Messages

12 days ago

Moved to the Email forum as this has nothing to do with the Guidelines.

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user_2lm590

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5 Messages

Thank you - it was only giving me "Guidelines" and "Getting Started" as options.

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12 days ago

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XfinityVictor

Official Employee

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1.9K Messages

user_2lm590 Hello, are you still having issues with specific emails going to the Spam folder?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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9 days ago

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user_2lm590

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5 Messages

Yes - it happens every day, and every day I mark the emails as safe sender and/or not junk.

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4 days ago

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XfinityJeff

Official Employee

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609 Messages

Thank you for the information @user_2lm590. You mentioned Outlook in your post, are the emails also listed in the spam folder on the Xfinity email portal when you check your email there?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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2 days ago

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user_2lm590

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5 Messages

Yes - the are in Spam/Junk on the Xfinity email portal.

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2 days ago

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user_2lm590

Email going to Spam folder that isn't Spam

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