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Tuesday, April 23rd, 2024 10:10 PM

Closed

Email hacked

My email has been hacked 

Official Employee

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804 Messages

7 months ago

 

user_xgfjrz Hi there! If you feel like you have been the victim of an online security issue, here's how to let the right people know.
 

The Customer Security Assurance organization has been established to ensure a safe and secure online experience for Comcast customers. This team is a dedicated group of security professionals who respond to issues pertaining to phishing, spam, infected computers (commonly referred to as bots), online fraud and other security issues.

  • Business Hours: 8:00am - 12:00am EST, 7 days a week
  • Contact: 1-888-565-4329

 

Regular Visitor

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3 Messages

Why can't security issues be reported through the website? Why do I need to waste my time calling?

Expert

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31K Messages

@gint518​ 

Why can't security issues be reported through the website? Why do I need to waste my time calling?

You can: https://internetsecurity.xfinity.com/help/report-abuse

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Official Employee

 • 

1.9K Messages

 

gint518, Hi there! We just wanted to check back in with you today to see if you were able to visit that link that the expert Again awesomely provided. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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