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user_ldfkle
1st Topic

1 Message

Wednesday, May 29th, 2024 11:36 PM

Email has disappeared

All my emails in all my folders have disappeared. I can access my address book, but all emails are gone. 
I have cleared browser history, etc and as of yesterday, I still had available storage.

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Updated 

6 months ago

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user_4irdp0

1 Message

6 months ago

I can't access my email account at all

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user_ntrvoj

1 Message

@user_4irdp0​ same nothing is loading 

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6 months ago

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XfinityMarcus

Official Employee

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1K Messages

user_4irdp0 thank you for using the Community Forums page, we can certainly address your email concerns. Are you using the Xfinity website to check your emails or a third party site?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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XfinityRay

Official Employee

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2.2K Messages

Thanks for reaching out about your emails missing, user_ntrvoj! We are happy to help so they come back! Have you tried to recover them? This would bring back any emails on our servers.

Recover deleted email

  1. Sign in to Xfinity Email using your Xfinity ID and password.
  2. Right-click on the Trash folder or click on the More Actions icon (three lines) next to the trash folder.
  3. Select Recover Deleted Items.
    Recover deleted items from your account.

  4. Select the messages you want to restore and then click Move Selected Items.
    Select and move messages to be recovered.

  5. Select the appropriate destination folder and click OK or Move
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

6 months ago

0

XfinityMarcus

Official Employee

 • 

1K Messages

6 months ago

user_ldfkle thank you for using the Community Forums page to bring this email issue to our attention. I would be more than happy to assist you with this. Firstly, is this a comcast.com email address that you are experiencing concerns with?

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