1 Message
E-mail help without xfinity service
I no longer have service with Xfinity, but I still use the e-mails associated with my old account. I am the primary user. I have a secondary account that prompts me to reset the password. When I try to reset the password, it asks for my phone number. I type my phone number and it says "We are unable to change your password because there is not an eligible verified mobile number or email on file. You will need the Primary account holder to make the change for you. Once the primary has reset your password, please add a mobile number, or email address to your profile so we can better assist you with future password resets and troubleshooting." I then sign into the primary account. to try to change the password from there. I can see a list of secondary users. When I click any of them, it loads for a second and then snaps back to the original page I was on. Any ideas on how to fix this?
XfinityJorge
Official Employee
•
1.7K Messages
9 months ago
Greetings @user_a7w45y thank you so much for using our Forums to contact our Xfinity Support Team. We understand that you are still using your email and we are happy to work with you to help you with the issues you are having at this time with the users. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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