Skip to main content

  • Home

  • Getting Started

    • Offers

dsumma03's profile
dsumma03
1st Topic

Visitor

 • 

4 Messages

Saturday, June 22nd, 2024 12:01 AM

email help

I use Outlook for my emails, & my "computer person" synced by comcast email with outlook a long time ago. I've been opening up Outlook & received a box that keeps coming up wanting me to enter my username & password for the following server "smtp.comcast.net". Each time I enter my password, & click "OK", the box goes away, but then continues to pop up constantly. emails come into my inbox, but the ones I try to send out, stay in the outbox & will not transmit. A window pops up when I try to send messages, & states "Outlook Send/Receive Progress". "Task 'Synchronizing subscribed folders for Comcast Imap.' reported error (0x800CCC0E): Outlook cannot connect to the server. Can anyone help me solve this issue? Thank you.

Question

 • 

Updated 

5 months ago

110

1

0

Was this helpful?

Again

Expert

 • 

31K Messages

5 months ago

@dsumma03 

I use Outlook for my emails, & my "computer person" synced by comcast email with outlook a long time ago. I've been opening up Outlook & received a box that keeps coming up wanting me to enter my username & password for the following server "smtp.comcast.net". Each time I enter my password, & click "OK", the box goes away, but then continues to pop up constantly. emails come into my inbox, but the ones I try to send out, stay in the outbox & will not transmit. A window pops up when I try to send messages, & states "Outlook Send/Receive Progress". "Task 'Synchronizing subscribed folders for Comcast Imap.' reported error (0x800CCC0E): Outlook cannot connect to the server. Can anyone help me solve this issue? Thank you.

Have you gone to the website and logged in to make sure your emails are there?  When was the last time you logged into the website?  Are you still a Comcast customer?

You might need to call Customer Security Assurance to get your email account back.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329 

6

0

dsumma03

Visitor

 • 

4 Messages

Yes I have logged into my Comcast emails with no problem, & have been using it. That's the only way I can send out emails. I am not a Comcast customer any longer, because we moved out of state & they do not have Comcast/Xfinity where we moved to. I moved over 5 years ago, Do you think that Customer Security Assurance will still help me? 

Like

Reply

5 months ago

0

XfinityJohnG

Official Employee

 • 

1.2K Messages

That is a great question @dsumma03. That security team would be the best option for any issue with an email address for a inactive customer. That team would definitely be able to assist you in any way. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

dsumma03

Visitor

 • 

4 Messages

@XfinityJohnG​ I did call Customer Security Assurance today, & they tried to help me, but when they found my email address, they needed to verify the owner & the address of the account. I gave them what I thought would be the correct information, but what I gave them was not what they had in their records. I have had this email address for many years, & I'm at a loss as to why the information I'm providing is not correct. I just don't know where to go next. My Outlook emails are coming into my Inbox, but when I try to send an email in Outlook, it will not transmit. When I use my Comcast email, everything works fine (incoming & outgoing). The emails I send out from my Comcast account, transmit, & they even show up in my Outbox in Outlook. I just can't transmit emails from Outlook. Any ideas?

Like

Reply

5 months ago

0

XfinityMartyR

Official Employee

 • 

1.5K Messages

 

dsumma03 I would suggest going through your Outlook settings to ensure everything is correct, especially for the outgoing email server, and port number. Please take a look at the following article that will explain the settings needed. How To Set Up Your Xfinity Email Address With an Email Program

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

5 months ago

0

dsumma03

Visitor

 • 

4 Messages

@XfinityMartyR​ Thank you for your information. I think I finally solved the problem. One of my Outlook settings needed to be changed. I'm finally back on board again!! I truly appreciate your help. 

Like

Reply

5 months ago

0

forum icon

New to the Community?

Start Here