AliceSD's profile

New Poster

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2 Messages

Friday, October 18th, 2024 3:29 PM

Email help

I received an email from [Edited: "Phishing Email"] and I want to know if it is real or spam AND if it applies to me.  

SOFT REMINDER
Starting from October 18th 2024, Xfinity Communication customers who have not yet updated 
their Email account will no longer be able to access their Corncast email addresses due to 
recent updates. 
Please follow the access below to secure your account:
[Edited: "Invalid Link"]

Official Employee

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544 Messages

1 month ago

Good morning, @AliceSD thank you for taking the time to reach out. Provided below are the steps to report any spam or suspicious email

 

Webmail Users

Select the message you wish to report as spam.
Click the "Spam" button in the right-hand corner of the webmail console.

 

Email Client Users (Windows Mail, Outlook, Thunderbird, etc.)

- Select the message you wish to report as spam.
- Forward the spam message as an attachment to missed-spam@comcast.net.

 

Report phishing email sent to or from a Comcast.net email account


Once you have copied the full message headers from the spam message, paste the header and the message into an email and send it to abuse@comcast.net with the subject line "Phishing email."

 

(When reporting phishing emails, it is critical that you send us the email headers. Please do not forward the phishing email. Forwarding the email will remove the original headers.)

 

 

New Poster

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3 Messages

22 days ago

so what is the answer?

Official Employee

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1.3K Messages

 

Debthebest Good morning! We appreciate you reaching out to our Community Forums Support regarding your email. I'm happy to help you get in the right direction today. Did you receive the same email? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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