U

Visitor

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1 Message

Thursday, May 8th, 2025 11:01 PM

Email Inaccessible

Xfinity email login page (https://connect.xfinity.com) is either broken or someone [Edited: Language] up and it’s continuously redirecting to a support article (https://www.xfinity.com/support/articles/account-email-information). It’s a never ending loop and if you catch the login page before it redirects, you get a server error (“A required service is temporarily unavailable. Please try again later. SRV-0001”). This is a years-long issue that is either being ignored or insanely mismanaged. It doesn’t matter which browser, device, or connection is used. Cache and cookies have nothing to do with it either. This service is embarrassing and I regret giving these people my money. 

Official Employee

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1.3K Messages

13 days ago

 

user_vx4i54 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

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