Email Inaccessible

Xfinity email login page (https://connect.xfinity.com) is either broken or someone [Edited: Language] up and it’s continuously redirecting to a support article (https://www.xfinity.com/support/articles/account-email-information). It’s a never ending loop and if you catch the login page before it redirects, you get a server error (“A required service is temporarily unavailable. Please try again later. SRV-0001”). This is a years-long issue that is either being ignored or insanely mismanaged. It doesn’t matter which browser, device, or connection is used. Cache and cookies have nothing to do with it either. This service is embarrassing and I regret giving these people my money.

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XfinityBrianH

Official Employee

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1.5K Messages

2 months ago

user_vx4i54 Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.

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user_vx4i54

Visitor

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2 Messages

I’ve DMed at least 10 times. Same redundant troubleshooting steps that go nowhere over and over and over again. This solves nothing. You know you have a problem and you refuse to resolve it. Problem continues to exist.

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2 months ago

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Again

Expert

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32K Messages

@user_vx4i54

I’ve DMed at least 10 times. Same redundant troubleshooting steps that go nowhere over and over and over again. This solves nothing. You know you have a problem and you refuse to resolve it. Problem continues to exist.

How have you been accessing your email? using a third party email app only? If so, and you haven't signed in to webmail, it sounds as though your email has been deleted. Check with Customer Security Assurance.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

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1 month ago

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XfinityOrlandoM

Official Employee

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2.2K Messages

@user_vx4i54

We do apologize for any inconvenience, you can always try jumping on our awesome Xfinity app to access your e-mail, I would also recommend clearing your caches and cookies and trying a different browser.

Let me know if you can access your e-mail through our Xfinity app that way we can narrow down the issue and see if we can get it resolved. It would be best if you send us a direct message that way we have access to your account where we could send some refresh signals

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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1 month ago

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user_vx4i54

Email Inaccessible

XfinityBrianH

user_vx4i54

Again

XfinityOrlandoM

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