Email is acting very strange. Drafts are disappearing and reappearing

Thank you. Yes, email storage... it's only at 24%.

Weird things that happen are....
as seen in this graphic.... i will open an email from someone and it will have another email's copy in it...then if i reply to that email, the correct message appears in the reply.... very weird. Also, i can delete all my 'drafts' that keep appearing but they come back, as does deleted email and deleted spam....
also when refreshing the inbox, some deleted emails reappear, then disappear... and also some messages say sent but then do not appear in my sent folder. All very wacky.

[Image Removed: "Personal Information"]

Also, here is another screen shot. I just tried deleting a bunch of emails from my inbox, and they reappeared as well as all these 'drafts" at the bottom i keep closing but they keep reappearing. These shenanigans have been happening for about 2 weeks....

[Image Removed: "Personal Information"]

@XfinityEva​ I am having the same problem. What's the solution?

[Edited: "Personal Information"]

Hey there, @fh12. Can you provide some more information about how you're accessing your email, if it is happening on multiple devices, and any troubleshooting steps you've done from your end? 

@user_21vs6p In the future, we ask that you please only ever post your question on the most appropriate public forum board and remain patient. If needed, our team will invite you to send us a direct message. Sending unsolicited direct messages to our team, any Official Employee, or any Xfinity Forum user does violate our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. Please remember, by having an account and utilizing these forums, you have already agreed to the rules, policies, and guidelines contained within those documents as well as any other posted documents throughout the community. While we would never want to get to that point with any user, violations to those posted documents could result in a revocation of a user's Xfinity Forum posting privileges. If needed, we may invite you to send us a Direct Message.

Let's work here to assist the community better. Since we can't see the images because they contain private information, can you tell me if this is happening using the Xfinity email site or through a third-party mail client like Outlook or Apple Mail?

I am having the same issues as this and similar posts:  emails appearing & disappearing; multiple drafts popping up & keeping me from being able to send email until I delete them; email body not matching sender info; deleted emails reappearing in inbox; emails appearing in inbox & disappearing before I can click on them to read and then reappearing some time later; duplicate emails; and all kinds of other erratic behavior.  Has been going on 2 weeks now and happening on my pc, my laptop and my phone.

After struggling to get through to an agent the first time, they ran some diagnostics and was told that I would receive a call-back in 24 hours, which I did.  At that time, they "escalated" it to a "Tier 2" department.  They ran through a few things and then told me it appeared to be a system-wide (Xfinity) error and that they would call me back in 72 hours to check if resolved.  It was not resolved and they did NOT call me back.  I had a Case # and had been told that they would transfer me to "Tier 2" department immediately.  I finally found the time to take to call back & struggle to get through automated system that only wants to "assist" you in an automated way, and after repeated misconnects and disconnects, I reached someone who informed me that prior information was "closed" (aka gone).  So I had to start from scratch with him and go through the same [Edited: Language], only to get to same point, him telling me that he was sure it was fixed and that someone would call me in 24 - 48 hours to follow up.  Before ending call, my email acted up again, so I told him that it was obviously not resolved, so let's not wait and just move along to the next step at that time.  Then I was told that it was apparently a system-wide issue and that a top team was working very hard to resolve it.  My response was that they'd been doing that for nearly 2 weeks already and nothing has changed but the date. I asked to speak with his supervisor, who he had just taken a moment to speak to, and was told that he had just gone into a meeting... convenient timing, I'd say.

To summarize, I have spent many hours working on this, losing time that I need to spend on work and health issues, and all to no avail.  I am beyond frustrated and still have no resolution.  (Although it seems that I am in good company here.)  This obviously is an issue that Xfinity is well aware of/familiar with, based on the numerous posts that I am seeing here, going back a long period of time.  They are instructing their employees to [Edit: Inflammatory].  This has been an ongoing "system-wide" issue and it appears that they have no intent of [Edit: Inflammatory] with us, and possibly on fixing it at all.

But they are not totally inept.  Their billing system is operating at top efficiency, as they send those out without fail.

Disgusted yet?

Hello @user_vq7oz7, thank you for sharing exactly what you're experiencing and letting me know what you've done to this point. Since you mentioned some advanced tickets were created, I'd like to look those up and investigate where they stand. From there, we can figure out our next best step. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

Hi there, megznh! Thank you for taking the time out of your day to let us know there are problems happening with your email box. We are happy to help! Are you accessing the email box at the Xfinity Email website or are you using a 3rd party app such as Outlook? What problems are you experiencing exactly? 

@user_rbj9fm 

Can you provide some more information about how you're accessing your email, if it is happening on multiple devices, and any troubleshooting steps you've done from your end?

@user_j129gu I appreciate you making us aware of this email issue you're experiencing via Forums. I would be more than happy to help figure out a solution to this problem. So that we don't go over something you've already done, can you please share with me what you've done to remedy this situation? 

Have you by any chance attempted to us a different device?
Are you using our direct website to access the email?

What browser are you using?

Does the email work properly when using incognito?