user_kowftl, Thank you for reaching out and letting us know. If you don't see the option to send a direct message, it's likely because you haven't created a post yet. I would start by creating your own post and outlining your concerns. We will then follow up directly on your post and ask you to send a direct message if needed. Please be advised that sending an unsolicited direct message is a violation of the community guidelines. We ask that you please wait for our reply, and we'll do our best to help!
user_69661k, Hi there! Thanks for taking the time to reach out. I can understand the importance of being able to download those emails. We are the right place to go for help. Our team of experts is dedicated to resolving email concerns over social media. When attempting to download those emails, are you using a third-party email client or are you using our web server like in this link here directly? Are you wanting to export your emails and contacts as a file?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityVianney
Official Employee
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2.4K Messages
6 months ago
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user_69661k
Visitor
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1 Message
17 days ago
My email hasn’t downloaded since yesterday.
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