email is moved out of my inbox

@XfinityNicolas​ Thank you for your response.  I've never made any changes to the [Edited: Personal information] settings.  However, In October I called tech support four times.  Each time the tech attempted to solve my issue.  It never was solved and I finally quit calling.  I did, however,  find a case number for my October 3, 2023 call:  [Edited: Personal information].  Also October 9, 2023  [Edited: Personal information].  On Oct 13, 2023, the tech disabled the spam setting.  And on October 18, 2023, the tech rebooted my system to clear any errors.  He left me with the request that I wait and see if more needed to be done.  

After four calls without the issue being fixed, I quit calling.  It still continues to drop my inbox messages into junk or trash every few days.  Thanks for trying to help.

Thanks for catching me up to speed and providing all those details! For security purposes, your email and ticket numbers that are account specific have been edited out but have also notated on our end. I'm sure with that many tickets, it is something outside the norm. Are you using the Xfinity website for the email or a third party client like outlook etc.? Either way, have you tried using the other option to narrow down if it is at an account level or client/site level?

I'm not exactly sure what you are asking me.  I generally use Outlook for email.  I have three email accounts listed there, two of which are comcast accounts.  The [Edited: "Personal Information"] account doesn't have much email so I've not seen this issue with it.  The [Edited: "Personal Information"] account continues to have all the email in the inbox at the time moved to trash.   I also have access to it using the xfinity email program.  The email is moved on that source as well so it's not just happening on Outlook.  It happened again today, within the last hour.  I've not made note of exactly when this occurs but it's every five days plus or minus a day.  I can't leave anything in the inbox that is important and because I'm never sure when it's going to clear the inbox, I have to be on top of things all day long for fear of losing something important.  Fortunately things are moved to trash and not completely deleted.  It's annoying and I don't understand why it can't be fixed.  I have no clue what the problem is but it feels like it's a configuration issue.  Something in the setup is emptying the inbox every so many days or so many emails or so much memory usage.  I've just not been able to find the location where I can check or uncheck a box.  I can't believe that my problem is a unique one.  Surely this has happened before.  Thanks.

You may have a rule or filter setup that is making these changes. Have you attempted to remove the account from any third-party email services and use only the Xfinity email portal online at https://connect.xfinity.com/email to see if emails are still moving? 

No.   I have not done that.  However, like I said before, I have a link to the Xfinity email portal online at that address so I can check my email there as well as on Outlook and the email is being moved from that account as well.  When I check my Outlook email and the inbox is empty, I also check the Xfinity inbox and it is also empty.  As for a filter setup, I've never created a rule.  I don't know if any of the techs I've spoken with have done that.  Is that something I can check?  Can you check it on your end?

Thanks.

Don