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susanVL
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14 Messages

Saturday, December 2nd, 2023 4:09 AM

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Email is not sending

About a month ago, our comcast email quit working on our PCs for at least a day or two.  When it finally came back up, we could (initially) receive, but not send.  Finally, it started sending as well.  At the same time, my email stopped working on my Samsung S22+.  From other users on this forum, I learned to remove my email account on Samsung S22+, clear the cache and it started working again.  However since then, periodically my comcast email on my PC doesn't send.  I have had this problem at least 5 or 6 times in the last month.  Usually email stops sending in the late morning, emails sit in outbox.  Then later in the day, late afternoon, early evening, the emails send.  A few days later, the problem starts all over again.  This is clearly a Comcast issue.  What is the problem and how is it being resolved on your side?  I will have to change email address if this keeps up, as the issue is becoming totally unacceptable.  FYI, the error is temporary server unavailability messages or incorrect settings, so are unable to send.  Please do not advise me of a fix on my side.  This is not a problem on my side, or the user side.  It is a Comcast problem.  Some honesty about what is going on would be appreciated.  Do you not have enough servers?  Are there problems with your servers or a bug in your system?  I need to know if you recognize and are addressing this issue.  If you are not, then I need to transition to a new email provider.  Please advise.

Question

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Updated 

10 months ago

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XfinityVictor

Official Employee

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892 Messages

1 year ago

@susanVL Hello, I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

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susanVL

New Poster

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14 Messages

I continue to experience this problem and it is becoming a daily occurrence.  I have DM'd but get nowhere.   There is always a different person, asking the same irrelevant questions.  You message back and forth, but nothing ever gets addressed or resolved.  The problem is happening now.  Email will not send on my PC, my husband's PC, or my phone.  This happens in the morning, and then fixes itself later in the day/evening.  

11 months ago

0

user_f10f29

Visitor

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5 Messages

This eveidently is an ACTIVE problem with XFINITY.  We spent 4 1/2 hours on the phone with technical support and and then escalated to a higher level of support and in the end they basically told us tough luck and the rep even said to me that she doesn't get paid enough to deal with this and we need to call Apple and/or Microsoft.  It is obviously an XFINITY problem that they won't admit to.  It's ridiculous that we are paying for this.

11 months ago

XfinityAlex

Official Employee

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881 Messages

11 months ago

@susanVL Could you send me a DM with the usernames that are involved?  We'll take a better look at the logs and see if we can figure out what is going on.  I have a theory, but I want to check logs in more detail. 

Click on my name, then on the right side, there should be a three-dot menu.  In there is an option to "Send Message".

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susanVL

New Poster

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14 Messages

When I click on your name, it goes to a page that allows me to follow you.  I don't see anything with the three dot menu or to "send message".  Can you reply with a link?  Thanks.  And thanks for following up.

11 months ago

0

user_f10f29

Visitor

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5 Messages

Susan, when you click on the name, make sure you are logged in and then you will see the 3 vertical dots.

11 months ago

susanVL

New Poster

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14 Messages

Thank you.  Was able to send the message with our user names.

11 months ago

0

user_oj0yyw

1 Message

11 months ago

My email is not sending.  This started this morning.  Not sure what to do.  Any suggestions?  

3

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user_jb7261

Regular Visitor

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7 Messages

See message "Email error in loading emails this morning" for current problems.

11 months ago

0

XfinityKrista

Official Employee

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1.5K Messages

Hello @jbrown, thank you for taking the time to reach out on social media.  I understand your concern with the email, and I'd like the opportunity to check into that for you.

 

To access your account, will you please send us a direct message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.

Here's the detailed steps to direct message us:

  • Click "Sign In" if necessary
  • Click the "Direct Message” icon (upper right corner of this page)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
  • Type your message in the text area near the bottom of the window
  • Press Enter to send your message
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

XfinityBillie

Official Employee

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2.8K Messages

@user_oj0yyw Thank you for taking the time to reach out to us here on our Xfintiy Forums! Is your email still not sending? Can you tell me if you are using a third party email client or if you are using our Xfinity page?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

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