Email is not working anymore in iOS mail app

My Comcast email is suddenly no longer syncing or working in my mail app. I was in contact with Apple support thinking it was on their end but it was not. Chat bot for xfinity only kept saying my email is not ready to upgrade with yahoo. I don’t get why my email is suddenly not working or sync now when my email on the website works perfectly. This is annoying that I can’t use my email in a convenient way with the iOS app when I rely on the mail app for my emails numerous times a day. Please help. Just want my email to work again.

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XfinityAngie

Official Employee

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2.4K Posts

11 days ago

user_gqvjx7, Thank you for reaching out to Xfinity Support. Have you already migrated your Comcast email to Yahoo Mail?

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user_gqvjx7

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2 Posts

@XfinityAngie I have not. I have not seen anything to do it. Supposedly when I chatted with the xfinity ai assistant, my email is not ready to migrate.

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11 days ago

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XfinityAngie

Official Employee

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2.4K Posts

user_gqvjx7, thank you for letting me know. Let's run through a few troubleshooting steps to see if we can get this working for you.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary.

• Click the "Direct Message” icon (upper right corner of this page).

• Click the "New message" (pencil and paper) icon.

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list.

• Type your message in the text area near the bottom of the window.

• Press Enter to send your message.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 days ago

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EG

Expert

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116.9K Posts

11 days ago

Concern moved here to the E-mail help section.

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ladyonzlake

Visitor

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2 Posts

11 days ago

our stopped working too and spent over an hour with xfinity support with no help...so frustrating

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ladyonzlake

Visitor

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2 Posts

issues on all our devices mine and my husbands

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11 days ago

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303girl

New Poster

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2 Posts

And I can't even get through to a live agent (chat or phone) since I don't fall into the prefilled categories...

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11 days ago

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XfinityAdrienne

Official Employee

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1.8K Posts

Good Afternoon, @ladyonzlake! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I am sorry to hear about your email troubles, how are you accessing the email? Are you using a third party mail client? Do you receive an error message or code?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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9 days ago

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XfinityDilary

Official Employee

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3.1K Posts

Thanks for your comment, 303girl. What specific issues are you currently experiencing?

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9 days ago

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user_sijgvs

Visitor

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1 Message

10 days ago

Comcast has jettisoned its e-mail service and handed it over to Yahoo. Probably not an upgrade for most users. Now, I can't get my Comcast/Yahoo e-mail on my iPhone; it continually asks for a password which never works). I've seen other postings, saying that one must go to the xfinity mail server and enter in some commands -- but that does not work, since my e-mail has already been handed over to Yahoo.

How do I get my Comcast/Yahoo e-mail on my iPhone?

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XfinityCarolyn

Official Employee

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106 Posts

@user_sijgvs Thanks for reaching out. I hope your day is going well. I am sorry to hear that you are having trouble receiving your email, and I would be more than happy to assist you today. Please follow this link to complete the conversion: Upgrade your comcast.net email experience to Yahoo Mail. Once you accept Yahoo's terms of service, Yahoo Mail will become your email provider, and you will only be able to access your comcast.net email via the Yahoo Mail platform.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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8 days ago

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Email

user_gqvjx7

Email is not working anymore in iOS mail app

XfinityAngie

user_gqvjx7

XfinityAngie

EG

ladyonzlake

ladyonzlake

303girl

XfinityAdrienne

XfinityDilary

user_sijgvs

XfinityCarolyn

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