Thank you for reaching out to us @user_ismq7g! For troubleshooting purposes, please log out/remove the email from your iPhone’s mail app. After removing the email from the mail, we will want to make sure the Comcast email has third party access enabled. To enable third-party access to apps such as Apple mail, please:
Sign in to your comcast email through our website here.
Select the settings (gear icon) in the top right.
Select “Email Settings” below the gear icon.
Select “Security” in the top left.
Make sure the box below “Third Party Access Security” is checked.
After deleting/removing the email from your iPhone’s mail app settings and enabling third-party access we will want to follow the steps in this article here to make sure the Xfinity email is added to the email app using the settings currently required for iPhones and iPads.
XfinityAldrik
Official Employee
•
2.1K Messages
3 days ago
Thank you for reaching out to us @user_ismq7g! For troubleshooting purposes, please log out/remove the email from your iPhone’s mail app. After removing the email from the mail, we will want to make sure the Comcast email has third party access enabled. To enable third-party access to apps such as Apple mail, please:
After deleting/removing the email from your iPhone’s mail app settings and enabling third-party access we will want to follow the steps in this article here to make sure the Xfinity email is added to the email app using the settings currently required for iPhones and iPads.
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