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stevet7
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Articulate

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113 Messages

Thursday, April 3rd, 2025 4:39 PM

Email loading very slowly.

For the past few weeks my Xfinity email (IMAP) has taken forever to load on my iPad. Not the mailbox itself but the individual emails. Upon opening an email it takes almost 2 minutes for the contents to load. This happened after I updated my iPad to the latest IOS. 

Suggestions?

Question

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Updated 

10 days ago

 • Edited

250

6

XfinityRaul

Official Employee

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1.9K Messages

2 months ago

Hello, @stevet7. It seems like you're not alone in facing this issue after updating your iPad's iOS. Here are a few suggestions that might help:

Check Third-Party Access Security Settings: Some users have reported that enabling third-party access security in Xfinity email settings resolved their issues. You can find instructions here.

Adjust IMAP Path Prefix: On your iPad, go to Settings > Mail > Accounts > [Your IMAP Account] > Account Settings > Advanced. Locate the IMAP Path Prefix in the Incoming Settings section, then save changes and restart the Mail app.

Restart and Reinstall: Restart your iPad and try removing and re-adding your Xfinity email account. This has worked for some users.

Contact Apple Support: If the issue persists, it might be related to iOS compatibility. Apple Community discussions suggest that iOS updates sometimes cause email loading delays4.

Let me know if you'd like more detailed steps for any of these!

(edited)

2

0

stevet7

Contributor

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113 Messages

I tried the “adjust IMAP path prefix” step. Got all the way to the point of finding the “IMAP Path Prefix”. There were no numbers after it, just a forward slash. So there were no changes to save. What am I doing wrong?

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2 months ago

0

XfinityRaul

Official Employee

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1.9K Messages

@stevet7 Thanks for going through the steps. Have you attempted to remove the email from your iPad and then installing it back on there? 

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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EG

Expert

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110.5K Messages

2 months ago

Concern moved here to the E-mail help section.

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stevet7

Contributor

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113 Messages

No, my question hasn’t been answered yet. 

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2 months ago

0

user_ndvog7

2 Messages

1 month ago

I have the same issue on my iPad.  However, the problem does not happen on my iPhone.  New mail content loads immediately on my iPhone.

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user_ndvog7

2 Messages

I have the same problem on my iPad.  However, new mail content loads immediately on my iPhone.  Both are running ios 18.

is it possible that this is related to icloud syncing the emails?

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1 month ago

0

stevet7

Contributor

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113 Messages

@user_ndvog7​  same here 

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1 month ago

0

user_5h8ife

Visitor

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2 Messages

1 month ago

Any fix yet to slow e-mail load ?   

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stevet7

Contributor

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113 Messages

@user_5h8ife​ Not really but I’ve narrowed it down. It happens only on my iPad, not on the iPhone. What does that suggest?

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1 month ago

0

user_5sueyg

Visitor

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1 Message

23 days ago

Same issue here. Happening for weeks. Using very fast computer and supposedly have very fast internet with Xfinity. Sub email accounts take even longer to load. I am not sure what the issue is. But it's annoying to be paying Comcast $$$ and having sub par service.  

1

XfinityAbby

Official Employee

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177 Messages

Hello @user_5sueyg. Thank you for reaching out on our community Forum. I am sorry to hear that you are having problems with your internet speed. You have come to the right place for assistance and I would love to take a look at the account and make sure that everything is working properly for you. 

Please send us a direct message with your full name and address so that we can assist you further.

To send a "Direct Message" to Xfinity Support:

Click "Sign In" if necessary

Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging

Click the "New message" (pencil and paper) icon

The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

- As you are typing a drop-down list appears. Select "Xfinity Support" from that list

- An "Xfinity Support" graphic replaces the "To:" line

Type your message in the text area near the bottom of the window

Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

21 days ago

0

user_ldok2i

Visitor

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1 Message

15 days ago

This is happening on my iPad, phone, iMac and wife's iPad and phone for some time now.  Happens at home on Xfininty high speed wifi and away from home on 5G.  Why?

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XfinityBenjaminM

Official Employee

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2.1K Messages

 

user_ldok2i We'll be happy to look into this further. We also see your Direct Message. In the future, please wait to be invited to send a DM as it is against our Forums Guidelines to send an Unsolicited Direct Message to an Official Xfinity Employee. We will reply to your DM shortly.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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13 days ago

0

user_v6cm6x

Visitor

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1 Message

It happens in their webmail on a fiber connection too, it's probably less a 'you' issue and more a 'they don't want to be in the email business anymore' issue

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12 days ago

XfinityGabriel

Official Employee

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2.3K Messages

 

user_v6cm6x, Hi there! Thanks for taking the time to reach out. We appreciate you greatly for letting us know that the slow loading of the emails are happening over a fiber connection. I can definitely understand the inconvenience that this has caused you as I like to access my emails quickly too. Are you also noticing this on just the individual emails as well?
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

10 days ago

0

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