Contributor
•
107 Messages
Email loading very slowly.
For the past few weeks my Xfinity email (IMAP) has taken forever to load on my iPad. Not the mailbox itself but the individual emails. Upon opening an email it takes almost 2 minutes for the contents to load. This happened after I updated my iPad to the latest IOS.
Suggestions?
XfinityRaul
Official Employee
•
1.9K Messages
13 days ago
Hello, @stevet7. It seems like you're not alone in facing this issue after updating your iPad's iOS. Here are a few suggestions that might help:
Check Third-Party Access Security Settings: Some users have reported that enabling third-party access security in Xfinity email settings resolved their issues. You can find instructions here.
Adjust IMAP Path Prefix: On your iPad, go to Settings > Mail > Accounts > [Your IMAP Account] > Account Settings > Advanced. Locate the IMAP Path Prefix in the Incoming Settings section, then save changes and restart the Mail app.
Restart and Reinstall: Restart your iPad and try removing and re-adding your Xfinity email account. This has worked for some users.
Contact Apple Support: If the issue persists, it might be related to iOS compatibility. Apple Community discussions suggest that iOS updates sometimes cause email loading delays4.
Let me know if you'd like more detailed steps for any of these!
(edited)
2
0
EG
Expert
•
109.8K Messages
13 days ago
Concern moved here to the E-mail help section.
1
0
user_ndvog7
2 Messages
7 days ago
I have the same issue on my iPad. However, the problem does not happen on my iPhone. New mail content loads immediately on my iPhone.
2
0