Email Login

New email link is bad. It sends me in a continuous loop like the many other users who have also complained. Yes, I deleted cache, cookies, etc. Is this being addressed? I'm not sure how this was rolled out.

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user_csfq4o

1 Message

1 year ago

I thought I was the only one having this issue. I have been trying to receive my return label for my xfinity phone so I can return it, but I CAN'T EVEN LOGIN TO MY EMAIL TO GET IT! RIDICULOUS!!! Been having trouble with this for so long. Fix this... please. Paying all this money for horrible customer support.

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XfinityDemitrius

Official Employee

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2.3K Messages

Hey @user_csfq4o, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the return label for your Xfinity Mobile device. I would be more than happy to offer my assistance looking into this further for you.

You should be able to get the return label online through your Xfinity Mobile online portal. Our 'How do I return or exchange my mobile device and accessories?' support page provides steps needed to request a label.

Are you having issues logging into your Xfinity account or personal email? Have you attempted to try and open an InPrivate or Incognito tab on your web browser to see if that helps load the label? Please let us know at your next available convenience.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

1 year ago

0

U

user_ra2sd2

1 Message

9 months ago

I'm having the same problem as well

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XfinityMichaelC

Administrator

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4.7K Messages

9 months ago

Closing thread due to age.

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Email

user_meg8aq

Email Login

user_csfq4o

XfinityDemitrius

user_ra2sd2

XfinityMichaelC

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