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leigh_c
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Visitor

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6 Messages

Thursday, September 11th, 2025

email: lost Inbox Contents

Inbox contents were lost on 09/09 prior to 6:00 pm of my Xfinity e-mail account. Was there a mail server issue at that time? Can you assist in recovering the lost messages. Can I leave my account name in this message?

Thank you.

[Edited: "Personal Information"]

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Updated 

3 days ago

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XfinityJorge

Official Employee

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2.5K Messages

5 days ago

 

leigh_c Hey there! Thank you so much for using our Forums and for reaching out about the issues with your email box. Are you using our website to access your email or you using an app to access it? If you are still having issues let us know and we are here to make sure we get to the bottom of this. 

 

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leigh_c

Visitor

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6 Messages

@XfinityJorge​ I am using the Xfinity website or the IOS mail client. Missing from both accesses. Thank you.

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5 days ago

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XfinityKassie

Official Employee

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2K Messages

@leigh_c Gotcha, thank you! We can issue a ticket on your behalf. When you get a moment, can you please send a Direct Message with your name, and service address?
 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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5 days ago

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leigh_c

Visitor

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6 Messages

Direct messsge was sent to XfinitySupport.

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4 days ago

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XfinitySeth

Official Employee

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506 Messages

3 days ago

Hello again leigh_c! I wanted to circle back to your post to thank you again for working with our team to recover your lost emails 👍 We're glad that everything was able to come back to you! Should you ever need us again in the future, please do not hesitate to reach out. Have a great rest of your weekend and take care 👋

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leigh_c

Visitor

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6 Messages

3 days ago

All now is good. Thank you very much for your help. Issue resolved.

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