email migration to yahoo

i don't find any Direct messaging icon to start this path

Hey there jimberes 👋 Keeping your preferred email is crucial for sure, so I definitely understand your concern at wanting to make sure you can keep it. Rest assured; if you haven't received your email notice about taking part in the Yahoo migration yet, that one will definitely be coming to you. 

The migration to Yahoo Mail for Xfinity customers is taking place over a 150-day period, so it's most likely that your specific email address has just not been sent one yet. Before your specific email address is able to transition over, you'll receive a notification 30 days in advance, followed by a transition phase where you can still access Xfinity Mail for the first 60 days. After that, you must accept Yahoo's terms of service to retain access to your @comcast.net email account. If no action is taken by the end of the 150 days, the account will be closed. Anyone who has an active comcast.net email account will be receiving a notice in due time, whether you're an active customer or not 👍

I’ve gotten several notifications that the transition will occur, but have not gotten the email with the accept yahoo terms and the Comcast email accounts according to the last email will expire on 2 days.  HOW DO ITTANSITION KY COMCAST EMAIL?

@user_z317b0​ 

I’ve gotten several notifications that the transition will occur, but have not gotten the email with the accept yahoo terms and the Comcast email accounts according to the last email will expire on 2 days.  HOW DO ITTANSITION KY COMCAST EMAIL?

Those emails that you got, were they from Comcast/Xfinity?  Did they have the verified logo next to them when seen in webmail?

If you didn't see that logo chances are the emails were fishing emails.

I need some serious help

Hello @user_ln8row, Thanks so much for taking a moment out of your day to leave a comment on our community forum and we would be happy to help. What are you needing help with? 

@randallm​ 

What do we have to do to keep our Comcast email in tact?

Are you referring to now or for the migration?

I tossed my transition email, thinking it was spam. When I go to yahoo and try to login, it says "sorry, we don t recognize this email".

Thank you for letting me know, @user_sad1rd. You did the right thing to try and visit Yahoo and login with your Xfinity email box, https://login.yahoo.com/ which is where you accept the terms of service. Did you enter your full Comcast email address including the dot net portion in the User ID section? 

@user_z317b0​ 

Exact same problem.  I even called Comcast a month ago about this and they said just wait u til you get the accept yahoo service message.  Still waiting for that message and I’ve only got 2 more days to access Comcast email according to latest Comcast email received. PLEASE let me know what to do.  Yahoo doesn’t recognize my Comcast email address.

Did you verify that email on webmail to see if it had the Xfinity verified logo?

Good afternoon user_z317b0. Once you get the email to accept the terms for Yahoo, the email address will be transitioned over, and you will access it from the Yahoo site. Here is some additional information https://www.xfinity.com/support/articles/yahoo-email-migration-overview. Please let me know if this helps.