SherpaDoug's profile

New Poster

 • 

4 Messages

Wednesday, July 8th, 2026 12:02 AM

email not arriving

My account has stopped receiving emails.  I can still send emails, which arrive promptly.  But the last email I received was over 30 hours ago, and I usually receive several dozen emails a day. Emails I send to my Comcast account from other services don't generate any bounce or error message.  They just never appear in my Xfinity.com inbox. Rebooting my cable box had no effect.  Web browsing and streaming are working fine.

Oldest First
Selected Oldest First

Expert

 • 

29.9K Messages

17 days ago

@SherpaDoug 

Call Comcast security and ask them to look at your account. They handle any blocking issues-----------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

Official Employee

 • 

2.8K Messages

15 days ago

 

SherpaDoug, I wanted to circle back to see if you've had any updates. Did you reach out to CSA as @Latoque suggested? If so, any changes on your end? 

 

New Poster

 • 

4 Messages

I discovered that an automatic forwarding had been set up to forward my emails to my username, but @hotmail instead of @comcast, and the originals were deleted.  I removed the forwarding, and of course, changed my password and 2FA, and everything seems to be restored.  I don't think anything valuable was in the stolen emails, but I will be on my guard.

Thank you

Official Employee

 • 

2.8K Messages

 

SherpaDoug, Thanks for letting us know. Also, thanks to @Latoque for jumping in to help. I'm glad to hear everything is back to normal. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick
forum icon

New to the Community?

Start Here