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user_879340
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Visitor

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5 Messages

Tuesday, December 17th, 2024 1:35 PM

email not connecting

email does not load. Defaults to Discovery Hub. Clicking email links at Discovery Hub try to open email, but return to Discovery Hub. Seems to be a system problem as many local friends are experiencing the same trouble.

Question

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Updated 

4 months ago

214

5

user_6pr9c8

3 Messages

4 months ago

Having the same issue. Late last night, had no issue getting into my email. Went to check early this morning and I keep getting redirected to the Discovery Hub. I just spent an hour in chat with a representative who was trying to fix it but now that I see your post, I guess I am not the only one? I hope they get this fixed because I need to retrieve some important work documents that were sent.

3

user_u4ww7w

1 Message

Here too. I need my email

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4 months ago

0

BOB87

Visitor

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3 Messages

the same! keeps sending me back to Discovery  Hub

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4 months ago

0

XfinityAngie

Official Employee

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1.8K Messages

 

user_u4ww7w, Thank you for reaching out to Xfinity Support. Check out this page for more assistance. https://forums.xfinity.com/conversations/customer-service/email-problems/676171ef702e6f47936547d8?commentId=67617c5a9f0f10138a535b26&replyId=67618076702e6f4793654cf2 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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4 months ago

0

user_vn9842

Frequent Visitor

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14 Messages

4 months ago

Having same issue on two computers/two email addresses. 

1

user_6pr9c8

3 Messages

@user_vn9842​ I was just searching around and it looks like this has been ongoing as I found posts from a year ago with the same problem. I've tried on different computers too and even changed my password. No luck.

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4 months ago

0

user_qb9pfd

1 Message

4 months ago

Getting Comast email has been iffy for weeks, but now (Dec. 17, 2024) it says it's LOADING, but then it just quits with various error messages.   Why does Comcast email force you through 4 or 5 steps (and THEN not even work!) when Gmail and YahooMail are one-step-and-done?!?!

3

0

user_6pr9c8

3 Messages

I was told by an agent that apparently there's an issue with the server and it's causing this. My friend just tried her log in and had no problem but my daughter tried and did run into the same issue

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4 months ago

0

XfinityKei

Official Employee

 • 

1.4K Messages

@user_879340 Our apologies for the inconvenience as our engineers have become aware that there is an issue when customers who log in to xfinity.com to check email. At this time we are working on a resolution but will continue to monitor the progress and update these threads once a resolution is found

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

XfinityKassie

Official Employee

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1.7K Messages

 

user_qb9pfd Hello there! Thank you for reaching out to our Community Forums Team. Having reliable communication is important. We did have a hiccup earlier this week with emails that we issued a ticket for. Some users are back up and running properly. Are you still experiencing this issue? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

0

dsnmaui

Regular Visitor

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3 Messages

4 months ago

several people here at work same issue

0

0

XfinityBillie

Official Employee

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3.2K Messages

4 months ago

 

user_879340 Thank you for taking the time to reach out to us here on our Xfinity Forums. I understand how important it is to have access to your emails. Are you still experiencing issues while trying to access your email?

 

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