2 Messages
email not loading
Hello can I have some help when I click my icon on the top right and click "check email" it redirects me to, https://connect.xfinity.com/appsuite/
when it shows that page it just constantly refreshes and never loads anything it just says on the screen, "We are now loading your email." but the page just
keeps refreshing and never loads ever.
Can someone please assist me or fix this I want to use my xfinity email, [Edited: "Personal Information"]
Sincerely,
Jonathan
user_fa42fc
Visitor
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1 Message
11 months ago
I am also having that exact same issue, across multiple browsers and os, just that endless loading screen
(edited)
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XfinityJustinC
Official Employee
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893 Messages
11 months ago
Hello @user_6yvydg thank you for reaching out over Xfinity Forums for support you have contacted the right place for assistance in regard to your email concern. I know how important it is to have access to your email communications and want to ensure you're able to access those.
We have recently asked for customers to update their password, if you haven't updated your password here is a great document with the walk through: https://www.xfinity.com/support/articles/changing-or-resetting-your-password.
Have you attempted to try and access the emails on another device or browser? Clearing cache and cookies on your device is helpful, as well as attempting to pull up in an incognito browser.
If you're using an email client, you may need to ensure the email port settings are correct: https://www.xfinity.com/support/articles/update-your-xfinity-email-settings.
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XfinityJustinC
Official Employee
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893 Messages
11 months ago
@user_6yvydg I appreciate the follow-up with the detailed information with what you have already attempted, you have definitely been doing everything you can from your end to help get it corrected. I'd definitely like to investigate further, when you have time can you please send a direct message.
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon in the upper right - it looks like a chat bubble
• Click the "New message" (pencil and paper) icon just to the right of Conversations
• Type "Xfinity Support" in the "To:" line - do not use the Employee's name!
• Type your message in the text area near the bottom of the window
• Press Enter to send it
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address.
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XfinityJustinC
Official Employee
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893 Messages
11 months ago
Hello, @user_6yvydg I appreciate you sending the direct message, I'll follow up with you there to continue with the email concern.
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user_d4k6jl
2 Messages
10 months ago
I am also experiencing this same issue, and none of the recommended methods work to fix it.
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