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user_7kk0c5
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Wednesday, May 29th, 2024 9:49 PM

Email not loading

Hello,

I am trying to access my email but it keeps saying loading and then error. I have tried multiple devices and clearing the cache. 

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Updated 

6 months ago

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XfinitySheila

Official Employee

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804 Messages

6 months ago

 

user_7kk0c5 Hi there! If you are  experiencing issues with accessing your email, please log out of your email completely, completely clear your browser cache/cookies/history for all time, and log back in. Please let us know if you continue to experiencing this issue once you have completed these steps. 

 

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Dukewolves

Frequent Visitor

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13 Messages

6 months ago

Hello,

 I began having issues with several of our secondary e-mails this past week. In my situation, they have been aligned with an old Xfinity account for years. Is your situation similar?

Note: They still cannot figure out how to resolve my issue yet.

George S

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Dukewolves

Frequent Visitor

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13 Messages

Update as of June 3: They were able to transfer the problem e-mail addresses to my current account and they work now.

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6 months ago

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XfinityVictor

Official Employee

 • 

892 Messages

 

Dukewolves Awesome, I am glad they work now. Let us know if you come across any more issues.

 

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6 months ago

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