email not loading

Set up a trial Internet with fidium and my Comcast email no longer downloads on my devices using wi if. How do I set it up?

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ccRuben

Retired Employee

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729 Messages

6 months ago

soulnurse Your email should work just fine. Are you getting any errors when trying to access it?

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soulnurse

New Poster

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5 Messages

No errors, it just will not load. I deleted and re added it. Still did not work.

Also, we have Xfinity stream TV and suddenly cannot get WMUR local TV even though we are paying for it. We received it just fine until we switched to Fidium.

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6 months ago

0

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name, full name for the account and full address. Anything that we can post here for community feedback will help others in a similar situation.

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6 months ago

0

U

user_e7abf2

Visitor

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1 Message

6 months ago

same issue here. Either Fidium is blocking connections to xfinity mail servers or xfinity is blocking fidium IP's.

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XfinityJorge

Official Employee

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1.7K Messages

user_e7abf2 Thank you so much for using our Forums and we are sorry to hear that you are also impacted. Our team is here happy to work with you if you are still continuting to have issues. Please let us know.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 months ago

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soulnurse

New Poster

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5 Messages

6 months ago

Once I got into a different internet provider (work), I was able to add it back in no problem.
One is definitely blocking the other, either Fidium or Xfinity.

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ccRuben

Retired Employee

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729 Messages

soulnurse Have you reached out to your new provider?

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6 months ago

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cpatch

Visitor

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7 Messages

6 months ago

I’ve been a week without email. Supposedly fidium is working on it. But 3 phone calls later to fidium still no access. I have to use cellular data.

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XfinityDena

Official Employee

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2.5K Messages

@cpatch Did you by chance speak with our CSA team?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 months ago

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soulnurse

New Poster

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5 Messages

@cpatch same here. But my Gmail and aol email work. Its just xfinity that is not loading.

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6 months ago

0

Email

soulnurse

email not loading

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