email not responding

I can read emails but cannot create or respond to emails. This has been going on for weeks mostly anytime before noon. Seems to clear-up in the afternoon. Xfinity email is poor at best and VERY frustrating!

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XfinityFrank

Official Employee

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1.3K Messages

3 months ago

Hi there, @user_c5dju4! Thanks for reaching out to us here on the Community Forum! We would be happy to help! Could you tell us how you access your email? Through our web portal or via a third party email client?

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user_c5dju4

2 Messages

I'm using Windows 10's browser (I believe EDGE) Access directly thru Xfinity email service. Hope this info helps.

Don

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3 months ago

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XfinityMarcos

Official Employee

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2.3K Messages

user_c5dju4, that's odd it you've noticed it happens during certain times. Let's take a look and run some targeted troubleshooting steps. In order to get started can you please send a direct message to Xfinity Support with your full name and full address by clicking the chat icon in the top right? Here's the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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3 months ago

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user_c5dju4

email not responding

XfinityFrank

user_c5dju4

XfinityMarcos

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