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user_ktxisl
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Wednesday, June 19th, 2024 6:01 PM

email not sending after password change

I was forced to change my password this morning.  My email is not 3rd party but a comcast.net account. Emails sent to me are being received but the ones i am sending are not making it to the recipients. I had to switch over to a gmail backup email account.

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3 months ago

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Expert

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5 months ago

@user_ktxisl 

I was forced to change my password this morning.  My email is not 3rd party but a comcast.net account. Emails sent to me are being received but the ones i am sending are not making it to the recipients. I had to switch over to a gmail backup email account.

Are you checking your email on the website or using a 3rd party app like Outlook or Thunderbird to get it?

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XfinityBradM

Official Employee

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654 Messages

5 months ago

@user_ktxisl Is there an undeliverable error message you're receiving? Our expert @EG had a good question as well. 

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Again

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@XfinityBradM​ 

Thanks for mentioning @EG instead of @Again !  🤣

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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5 months ago

user_848n8v

1 Message

3 months ago

Was there any resolution on this?  I just updated my password (which seems to happen every few weeks, it seems) and now I cant access my emails on my phone  - I know Im using the right new PW, but through the phone app, it keeps saying I have  not entered a password .  I deleted comcast mail form my phone - Im trying to add it back on, but still getting 'password' errors.  

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XfinityDemitrius

Official Employee

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1.3K Messages

Hey @user_848n8v, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you. Have you attempted to delete your email profile from your phone and re-add to see if it allows to input your Xfinity ID and updated password? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 months ago

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