Skip to main content

    Support

    Offers

U
user_kowftl
1st Topic

5 Messages

Monday, January 27th, 2025 6:36 PM

Email not sending from Mac mail client

Since last Friday, I have been unable to send email messages from my Mac mail application. Sending is unaffected on iOS devices and webmail. On the Mac, I'm using Ventura OS 13.7.2 and Mail 16.0. Outgoing mail is smtp.comcast.net on port 587 with TLS/SSL enabled.

Question

 • 

Updated 

3 months ago

143

2

0

XfinityMartyR

Official Employee

 • 

2K Messages

3 months ago

user_kowftl Thanks for reaching out! Have you tried toggling off, and on the third party email program access? 

 

1

0

user_kowftl

5 Messages

Hi Marty, I tried your suggestion but it had no effect. Note that I'm receiving email messages just fine.

Like

Reply

3 months ago

0

XfinityEva

Official Employee

 • 

1.6K Messages

3 months ago

Thank you so much for giving that a try. I would also recommend checking your settings here: https://www.xfinity.com/support/articles/update-your-xfinity-email-settings 

 

If you are still experiencing issues, please send us a direct message with your full name and service address to get started. 

 

To send a direct message: 

 

  • Make sure you are signed in here in the Xfinity Forum. Click "Sign In" if necessary
  • Click the "Direct Message" icon (square chat icon in the upper right corner of your screen next to the bell icon)
  • Click the "New message" (pencil and paper) icon
  • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
  • Type your message in the text area near the bottom of the window
  • Press Enter to send it

1

0

user_kowftl

5 Messages

Hi Eva, all my settings are correct. That's the first thing I checked when the problem started. I will send a DM.

Like

Reply

3 months ago

0

forum icon

New to the Community?

Start Here