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user_40da53
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Saturday, September 23rd, 2023 12:36 PM

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Email not sending on home wifi

Please advise. comcast email will not send from home Wi-Fi but works fine on cellular   Gmail works fine. 

Question

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Updated 

10 months ago

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XfinityAirelle

Official Employee

 • 

2.1K Messages

1 year ago

Hi there! Our awesome digital care team would be happy to assist you. Can you initiate a direct message and start with your full name and address? To start a message, you must be signed in. Please click the envelope icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!

1

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user_40da53

5 Messages

I am logged in but do not see an envelope or bell. 

1 year ago

0

XfinityAirelle

Official Employee

 • 

2.1K Messages

1 year ago

Sorry to hear you are having troubles. Do you see any icons in the top right corner of the webpage? 

1

0

user_40da53

5 Messages

Moved to laptop and found it. DM started. Waiting for response. 

1 year ago

0

EG

Expert

 • 

107.1K Messages

1 year ago

Moved here to the E-mail help section.

1

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user_40da53

5 Messages

I am still online with customer support.  It has been 5 1/2 hours and no progress.  I will update publicly when the problem is resolved (if it is resolved).

(edited)

1 year ago

0

XfinityJammieAAMP

Official Employee

 • 

16 Messages

1 year ago

@user_40da53 

Have you made any progress with your email issues?  I see you haven't posted an update either way

1

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user_40da53

5 Messages

This has been a very frustrating experience.  After multiple times of deleting the cache, removing the account, re-adding the account on all of my apple devices, I have moved to Edison Mail client for Comcast email only (Apple Mail client works fine for Gmail).

My husband’s Comcast email was having the same problem, from a Mozilla email client on a Windows machine.  It is now working with no changes/fixes.

I’m convinced this was a problem on Comcast’s end.

In case it helps someone else, to direct message, you are looking for the threads/conversations icon (not the envelope icon).  And there is no bell icon when viewing on a phone.

1 year ago

0

user_q879ua

1 Message

10 months ago

I am having the same issue where I cannot send email from my xfinity account from any wifi connection.  I cannot find any fix.

1

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jweaver0312

Expert

 • 

2.1K Messages

@user_q879ua​ Please create your own thread for this issue.

Dead thread being closed.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

10 months ago

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