EMAIL not Syncing on any device - Customer Support is not existent for email. No communication from Xfinity on the widespread problem

Hello, @user_eed571. Thank you for reaching out over Xfinity Forums for support, you have contacted the right place for assistance with the email issues. There is a know issue that our engineer experts are actively working to get resolved as quickly as possible, I'll monitor for updates and follow up with you here once I see there is new information to provide. 

I know how important it is to have access to send and receive email communications, and wanted to assure you we'll be with you here over Xfinity Forums support throughout the remaining process. 

That is helpful to know.  Thank you.  

You're very welcome, @NHValCustomer. I also wanted to share that you can double-check if a security setting is preventing third-party programs access to your Xfinity Email. Here is how:

Sign in to Xfinity Email using your Xfinity ID and password.
In the top-right corner, click the Gear icon, then select Settings.
Click Security.
It's here we'll see a box under Third Party Access Security to check or uncheck which prevents third-party programs access to your Xfinity Email.

Read more about Turning Your Access to Third Party Email Programs On/Off in Xfinity Email here. 

The Third Party App Permissions are enabled.  That has not been changed.  

@NHValCustomer Thank you so much for confirming. We are aware of a known issue, and we are working with our engineering team to get this resolved as quickly as possible. We will definitely let you know once there is an update. 

The problem Only applies to using Comcast email accounts in third party apps. Permission for using third party apps is enabled and this has never been changed. This is a universal problem many users are reporting the same issue starting since yesterday

Thank you for letting us know you're also impacted, @user_lpyl6z. Our team of engineers and experts are aware of this issue, and working to resolve it as quickly as possible. Apologies for any inconvenience this may have caused. In the meantime, we recommend accessing your Xfinity Email from the Xfinity Email website.

so stupid you cant fix this

@omg--really I'm sorry for the delay, but our engineering team has been working on a solution and the roll-out for the fix should be finishing up shortly. If you are still unable to access your email on a Samsung device please remove the email account from the email client and add it back. This should resolve the issue. 

Please delete your email account on Android using the steps below:
1. Open your Email app. If you are having trouble finding it, swipe upward from your Home screen, then tap inside the search bar and type "Email."
2. If prompted, enter your login information. If this happens, you may stop here as the issue should be clear now. If you are not prompted for your password, continue.
3. Once you can view your Inbox, tap on the three horizontal lines in the upper left corner of the screen to open a menu.
4. Tap on the icon resembling a gear, located in the upper right corner of the menu.
5. The email accounts associated with your Email app will appear at the top of the Accounts list. Tap on the email account you wish to remove.
6. Tap "Remove," located in the upper right corner of the screen.
7. Tap "Remove" in the pop-up window to confirm that you want to remove the account.
8. Now recreate the email account using the normal methods.

We are sorry to hear you are experiencing this issue with your email as well @user_4ku9qk. Our engineering team is working to resolve the issue as soon as possible, and we apologize for any inconvenience in the meantime. We appreciate your patience and hope there is a resolution soon.

@user_4ku9qk​ You can still read your email if you go to xfinity website.  Click  your account logo and click check email.    You can also create a shortcut to that webpage om your cell phone

I've tried doing that too but it still does not work.

@user_okk51h I am sorry you are having this issue. Do you have the same issue when visiting the Xfinity website? https://www.xfinity.com/support/articles/sign-in-to-email-or-voicemail-on-xfinity 

@user_okk51h​ xfinity has no clue if working or not.  I did get it working on phone and watch.  Deleted accounts on both.  Cleared cache rebooted phone, readded account.  I has been working for an hour.  On watch I had to uninstall email app,  rebooted watch reinstalled email from galaxy store and now getting email and notifications.   Hopefully it continues to work.

Hello, @mgseabrook. Thank you for taking time out of your day to reach out over Xfintiy Forums for support, you have contacted the right place for assistance. I'm glad to hear that uninstalling and reinstalling was able to help with the email concern. 

There is a known issue with email access, and our dedicated engineers are actively working to get this fully resolved. I'll watch for updates, and make sure to follow up as soon as there is confirmation of the full fix.  

If you haven't already checked you can also look at your email settings to ensure there are no blockers set up: 

https://login.xfinity.com/login using your Xfinity ID and password.
In the top-right corner, click the Gear icon, then select Settings.
Click Security.
It's here we'll see a box under Third Party Access Security to check or uncheck which prevents third-party programs access to your Xfinity Email.

Read more here: https://www.xfinity.com/support/articles/third-party-email-access. 

Hi @user_iqcf9f! Thanks for reaching out on our Forums letting us know you're also running into this email issue. I absolutely understand your concerns and I will definitely be getting this feedback passed along to our upper leadership. I can confirm that our engineering team is working hard to resolve the issue as soon as possible for everyone affected. We truly apologize for any inconvenience or frustration caused by this. We appreciate your patience and hope there is a resolution soon.  

In the meantime, we recommend accessing your Xfinity Email from the Xfinity Email website.

Hi @user_4ku9qk, we do not have a specific time frame on when this will be successfully resolved quite yet. Our engineers are working tirelessly to get this resolved for everyone and as soon as we have any updates or feedback to provide, we will reach out here. Thank you for your continued patience.  

This is taking WAY too long to resolve. Where is the communication from Comcast on the root cause. Will there be refunds for this service issue? Has Comcast been hacked and put our data security at risk? We need answers from Comcast!

@user_mrjwkn many customers have resolved authentication on their device with the steps below. 

How do I enable modern authentication on my Samsung device?
It’s easy to protect your email with modern authentication. Just complete the following steps:

1. Verify email is backed up.
   • Log in to Xfinity Email through our webmail portal and make sure the total number of emails aligns to what you see in the Samsung Email app.
2. Remove email from the Samsung Email app.
   • Within the Samsung Email app account settings, select Remove on your Xfinity Email email account.
3. Re-add email.
   • Within the Samsung Email app, from the Set up Email screen, follow the system prompts to add your Xfinity Email email account back to the Samsung Email app.
4. Log in to Xfinity.
   • You’ll be prompted to log in with your Xfinity ID and password.
     • If enabled, you may be asked to enter your two-step verification code.
5. Once authenticated, you can access your Xfinity Email  within the Samsung Email app as before, with added security protections.

I resolved by stopping email app, then got Comcast message that I needed to to sign in and now it is syncing.

@user_mrjwkn Glad to hear you were able to get email back to normal. Thanks for bearing with us!

@user_b9xnw5, Thank you for letting us know how you were able to fix the issue. Please know that you can reach out to us anytime. 

Hi, @eller3! Thanks for taking the time to visit XFINITY for help with receiving those emails. As someone who runs a business and works from home, I understand the inconvenience that this can cause. I am sorry to learn about this experience. You've come to the right place to find out what's going on. Have you tried uninstalling and reinstalling the app? Often the sorting order can be the cause of not seeing new emails. Would you mind confirming if you have ensured the sorting order is sent to Date and Descending? Have you also ensured  that Email Filters are not impacting the affected email? Please also ensure the Email Safe List is turned off/appropriately configured.

@user_9bisy3, Thank you for reaching out to Xfinity Support! Our engineers are working as quickly as possible to get this issue fixed. We will let you know as soon as we know more. We appreciate your patience. 

My phone has not been syncing since Nov. 7. When is this going to be fixed. May have  to switch to Verizon.

I'm sorry you've been having issues for so long. We might be able to get to the larger issue by looking at one account to help determine the root cause. If you're up to it, I'd be happy to take a look at yours. In order to get started can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?