Email not syncing on Verizon android phones

Starting yesterday, email will not sync on 2 different android phones. One gets message “server unavailable” other just quits after a while. Working fine on iPad, Amazon Fire tablet, and laptop with Outlook. I tried adding a connection using Google Mail, but that would not connect either. AFAIK nothing changed on the phones, just stopped working.

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XfinityMarcos

Official Employee

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1.9K Messages

4 months ago

Hello BaltimoreBill, thank you for checking out our Forum for help regarding those email issues. I practically live in my inbox and use my phone too, so I can see why this is important. On the devices in question, are you able to access your emails using the Xfinity website as a temporary workaround? What 3rd party email client are you using on those devices to access your email?

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BaltimoreBill

Frequent Visitor

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14 Messages

It started working again next morning. Probably a problem with Verizon.

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3 months ago

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XfinityJustinC

Official Employee

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893 Messages

@BaltimoreBill thank you for taking time to follow up, and I'm glad to hear that the email started working again. I'm sure you had already checked your 3rd party email client settings, but I do like to provide these in any public post that way they are easy to reference if you ever need them in the future:

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

https://www.xfinity.com/support/articles/third-party-email-access

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3 months ago

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BaltimoreBill

Email not syncing on Verizon android phones

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