Hi @user_vpfk03 have you tried following the solution steps stated by the agent below?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
This morning we implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience and thank you for being an Xfinity customer.
To delete you Xfinity Email account, please:
Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
Tap on the gear icon (Settings) in the upper right corner.
Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
Tap "Remove" located in the upper right corner.
Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.
The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.
If you’re prompted to Set up email, please:
Choose “Other”.
Type in your Xfinity Email address and password.
Follow the prompts to authenticate through Xfinity.
You can also find instructions on adding email accounts at Samsung.com.
Similar problem with me. Only recently my Comcast mail (4 email accounts under same Comcast account) do not sync. There are long periods (a day or two) in which I do not receive email; this includes when accessing the Comcast mail site directly via their web site. Very curious that no mail is coming through, even on the Comcast site.
Additionally, my third-party email app tells me that "Your IP is on a blocklist. For more details go to spamhouse.org.... There it tells me that it is a provide [Comcast] problem. THIS ERROR MESSAGE HAS ONLY RECENTLY APPEARED. I understand the reasons for the IP being blocked, but it should not block my send and receive via Comcast. [I am not running an email server myself.] Thanks for any ideas.
user_vpfk03
3 Messages
1 year ago
My emails has not been syncs wiht my samaung phone since Nov. 6th . Does anyone konw how to fix?
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XfinityRyanE
Official Employee
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1.1K Messages
1 year ago
Hello @user_tq2zdx!
This morning we implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience and thank you for being an Xfinity customer.
To delete you Xfinity Email account, please:
The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.
If you’re prompted to Set up email, please:
You can also find instructions on adding email accounts at Samsung.com.
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user_rgjxvt
2 Messages
11 months ago
You're not alone, and it's not your problem, and their fixes don't fix it. Time to switch.
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Tsmyth2
Frequent Visitor
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9 Messages
10 months ago
Similar problem with me. Only recently my Comcast mail (4 email accounts under same Comcast account) do not sync. There are long periods (a day or two) in which I do not receive email; this includes when accessing the Comcast mail site directly via their web site. Very curious that no mail is coming through, even on the Comcast site.
Additionally, my third-party email app tells me that "Your IP is on a blocklist. For more details go to spamhouse.org.... There it tells me that it is a provide [Comcast] problem. THIS ERROR MESSAGE HAS ONLY RECENTLY APPEARED. I understand the reasons for the IP being blocked, but it should not block my send and receive via Comcast. [I am not running an email server myself.] Thanks for any ideas.
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