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annegriff1
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Monday, June 10th, 2024 8:40 PM

email not syncing

I have internet connection and nothing has changed from last night when I went to bed, having used my phone to check emails. All of a sudden, all day today, it is not syncing to my email. I can receive my work emails but not my Xfinity (comcast.net) email. Is anyone else having trouble?

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5 months ago

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XfinityJanelle

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1.3K Messages

5 months ago

Hi @annegriff1 Thank you for reaching out on the Xfinity Community Forums. Sorry to hear you are having trouble with your email on devices. Have you logged into the Xfinity website for email to make sure MFA is turned on, Reset the password and allow third party email access is active. Here is a link to guide you Turn your access to third-party email programs on or off in Xfinity Email

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annegriff1

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@XfinityJanelle​ none of that applied or would have worked. The problem corrected itself around 6:00. It was obviously an Xfinity problem.

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5 months ago

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XfinityDemitrius

Official Employee

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1.3K Messages

Hey @annegriff1,

 

Thank you for sharing your experience with us on our official Xfinity Forums Community support page. Could you please attempt to view the recommended steps provided above? This is a great first step to take to ensure you can access your email from the Xfinity Email portal, verify that the account settings are enabled for third-party email, and more. Please let us know if you are able to successfully log into your email as there may be additional steps you will have to take to gain access to your email again.

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 months ago

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